topic Re: £40 reward card - in My Account/Billing

£40 reward card -

AJR95 — Wed, 17 Aug 2022 08:28:38 GMT

Hello,

Activated my service over 2 weeks ago.

Still no acknowledgement of a reward card and have emailed customer services, to no avail.

Should I wait longer, or is a usual scenario?

Re: £40 reward card -

agedgopher — Wed, 17 Aug 2022 11:23:26 GMT

@AJR95

There is no email address for Customer Service hence the lack of response. The only recognised means of contact are telephone, the forum, Facebook and Twitter You may want to wait for a response from a staffer to your post or try one of the approved means of contact.

Evan

Re: £40 reward card -

Spattzzz — Thu, 18 Aug 2022 15:55:14 GMT

They take ages to answer the phone and then tell you you are not eligible. It’s a total scam that needs sorting out.

The forum is full of the same complaint.

Re: £40 reward card -

adamwalker — Thu, 18 Aug 2022 17:21:42 GMT

Hi there @AJR95 Could you send me a private message with your username please so I can have a look into it for you?

Re: £40 reward card -

AJR95 — Thu, 18 Aug 2022 20:52:00 GMT

Hi Adam,

I am informed I do not have sufficient privileges to private message yet

Re: £40 reward card -

Strat — Thu, 18 Aug 2022 20:54:29 GMT

@AJR95 Make 2 or 3 dummy posts and then try again.

Re: £40 reward card -

AJR95 — Thu, 18 Aug 2022 20:55:59 GMT

Great, thanks!

Re: £40 reward card -

AJR95 — Thu, 18 Aug 2022 21:02:31 GMT

@adamwalker - I have PM’d