https://community.plus.net/t5/My-Account-Billing/Incorrect-Bill/m-p/1884089#M62213 <P>Hi there Andrew, I'm really sorry to see that your father has been billed incorrectly and not for the first time too, apologies for any distress and inconvenience that's caused.&nbsp;</P> <P>&nbsp;</P> <P>I can get the issue put right going forward and make sure we refund the over-payments too.&nbsp;</P> <P>&nbsp;</P> <P>Can you send me a private message with the username please?</P> Wed, 17 Aug 2022 16:51:18 GMT adamwalker 2022-08-17T16:51:18Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Bill/m-p/1883527#M62127 <P>Hi, My father has just received an incorrect bill for £57.82 for the second time.</P><P>He is on a fixed price deal until&nbsp; june 2023 for approx £42.50 per month for broadband and phone</P><P>&nbsp;</P><P>Back in June 2022 he was charged £55.09 and was credited back the overcharge due to failing to apply the discount from plusnet for the package he is on, however, the bill for July was £38.62 (with the applied credit - approx £10) and the bill for August was £57.82.</P><P>&nbsp;</P><P>Why are these more than the agreed £42.50, and what will you do to remedy this problem</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 14 Aug 2022 17:41:00 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Bill/m-p/1883527#M62127 Andrew12 2022-08-14T17:41:00Z https://community.plus.net/t5/My-Account-Billing/Incorrect-Bill/m-p/1884089#M62213 <P>Hi there Andrew, I'm really sorry to see that your father has been billed incorrectly and not for the first time too, apologies for any distress and inconvenience that's caused.&nbsp;</P> <P>&nbsp;</P> <P>I can get the issue put right going forward and make sure we refund the over-payments too.&nbsp;</P> <P>&nbsp;</P> <P>Can you send me a private message with the username please?</P> Wed, 17 Aug 2022 16:51:18 GMT https://community.plus.net/t5/My-Account-Billing/Incorrect-Bill/m-p/1884089#M62213 adamwalker 2022-08-17T16:51:18Z