topic Re: Unable to continue in My Account/Billing

Unable to continue

Shawshankuk82 — Tue, 16 Aug 2022 19:09:03 GMT

Hi,
I've been sectioned under the mental health act. I've been in hospital 3 weeks and don't know when I'm likely to get out.

I'm self employed and currently have no income. The money I do have is needed to cover my mortgage and council tax. Broadband is the least of my worries.

I need to cancel the contract as I am unable to cover costs and as I'm not using it there is no point continuing with the service.

I find it extremely frustrating that there is no email address or online chat service to help and I currently have to make my personal circumstances public on a forum.

Totally embarrassing.

Re: Unable to continue

Baldrick1 — Tue, 16 Aug 2022 19:21:07 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Unable to continue

Shawshankuk82 — Tue, 16 Aug 2022 19:23:39 GMT

That's fine moving it but an answer would have been more appreciated

Re: Unable to continue

Baldrick1 — Tue, 16 Aug 2022 19:35:11 GMT

@Shawshankuk82

As per my signature, we Moderators are customers, not Plusnet staff. I have moved it to an area where it should attract the attention of appropriate Plusnet staff.

Re: Unable to continue

EmilyD — Wed, 17 Aug 2022 09:26:12 GMT

Hi @Shawshankuk82.

I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking longer than we’d usually like to get back to customers.

Many thanks for getting in touch, I'm sorry to hear of the circumstances. I will pass on your feedback about the lack of a chat/email service. Please can you send me your account username over on a private message and I'll see what I can do.