topic Re: Cancel PN after moving to Sky in My Account/Billing

Cancel PN after moving to Sky

StefanBez011 — Tue, 09 Aug 2022 20:25:17 GMT

I switched from PN to Sky. I got an email from PN shortly after signing up for Sky at the beginning of July acknowledging the transfer of my services to Sky on 4/8/22. On this day Openreach came to install my new fibre line and my Sky service was activated. However, I am yet to receive any confirmation from PN that my services have been terminated. I don't want to pay any more than I need to. How will I know that my services have been terminated? And how long will it take for them to refund the pro-rate portion of what I was charged for August? I keep trying to get in touch with the cancellations team, but I don't have time to stay on the line until they eventually pick up the phone.

Re: Cancel PN after moving to Sky

jab1 — Tue, 09 Aug 2022 20:33:55 GMT

Your Plusnet service would automatically cancel when the SKY service started, and your final invoice with any charges/refunds will be issued within 21 days. Do not cancel any direct debits until that final invoice clears.

Re: Cancel PN after moving to Sky

Baldrick1 — Wed, 10 Aug 2022 07:55:01 GMT

Moderators Note

This topic has been moved from Broadband to My Account/Billing

Re: Cancel PN after moving to Sky

adamwalker — Mon, 15 Aug 2022 10:52:16 GMT

Hi @StefanBez011

I hope you're move over to a new provider goes OK and please feel free to send me a private message with your username if you need us to check on anything.

Re: Cancel PN after moving to Sky

StefanBez011 — Mon, 15 Aug 2022 11:14:38 GMT

Hi @adamwalker

How do I send you a private message? When I go to Private Messages I get an error saying that I do not have sufficient privileges for this resource

Re: Cancel PN after moving to Sky

adamwalker — Mon, 15 Aug 2022 11:19:48 GMT

You need to have made at least 5 posts to send a PM. I'll look out for it coming through

Re: Cancel PN after moving to Sky

StefanBez011 — Mon, 15 Aug 2022 11:31:16 GMT

@adamwalker

Haha. So I need to make random posts somewhere to get to a total of 5 before someone can help me. That's just so in line with my entire experience with PN for 18 months. Everything is more difficult than it needs to be.

Re: Cancel PN after moving to Sky

adamwalker — Tue, 16 Aug 2022 16:23:48 GMT

I get it and sorry for the hassle, I've not seen a PM from you yet but I'm looking out for that coming over.