topic Re: Overcharged under contract in My Account/Billing

Overcharged under contract

Lrob — Thu, 23 Jun 2022 21:56:09 GMT

Hi, I have been overcharged for the past few months and have just noticed now.
Can someone have a look into my account and get in touch via pm or email.
Thanks

Re: Overcharged under contract

Baldrick1 — Fri, 24 Jun 2022 06:41:35 GMT

@Lrob Welcome to the forum.

Have you taken into account the 9.3% (CPI plus 3.9%) increase that was applied to most contracts in March, see https://www.plus.net/help/legal/cpi-plus-guide/? I ask as this increase has been included in otherwise fixed contracts for quite a while now. Not every-one fully reads the details of their new contract, triggering this type of issue.

Re: Overcharged under contract

Lrob — Fri, 24 Jun 2022 09:39:43 GMT

@Baldrick1
Thanks for the reply.
My bill has almost doubled in the past 4 or so months.

Re: Overcharged under contract

Baldrick1 — Fri, 24 Jun 2022 09:53:30 GMT

@Lrob

Not the CPI increase then. I assume that you have checked that your contract has not expired?

Hopefully a Plusnet staffer will come along soon and help.

Re: Overcharged under contract

Lrob — Sat, 25 Jun 2022 01:02:08 GMT

@adam945

Re: Overcharged under contract

SammyM — Mon, 27 Jun 2022 13:55:18 GMT

Hiya @Lrob,

I'm really sorry for the overcharge you have experienced, I can imagine how annoying this is when it has happened to me in the past and I want to get that sorted for you.

I have looked into this for you and supplied more information here as it contains account sensitive. Please get back to me if you need any further help.

Re: Overcharged under contract

Lrob — Wed, 10 Aug 2022 13:06:46 GMT

Hi @SammyM
It still hasn’t been sorted properly I’m still being charged an extra £9 a month on top of what you told me it should be.
I’ve also been charged line rental for a while now which I wasn’t before (never used the landline made this clear at the start of contract)

My contract is up this month I think anyway so I will be switching unfortunately.

Re: Overcharged under contract

LaurenB — Fri, 12 Aug 2022 15:31:00 GMT

Hiya @Lrob, thanks for getting in touch again. I'm sorry for the issues with your bill!

I have taken a look into this and provided a more detailed response on your account here: https://www.plus.net/wizard/?p=view_question&id=226789939

It's disappointing that you're wanting to leave us and it's of course not what we want. If you want to chat with our Customer Options Team, they are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

They might be able to get you a good deal for renewing though