topic Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D> in My Account/Billing

[Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Richchad — Tue, 26 Jul 2022 13:44:43 GMT

Is this a scam email from terri.slee@hotmail.co.uk

[Update] Your Services Agreement made clearer

You're receiving this email because we are updating the PlusNet Services Agreement, which applies to one or more PlusNet products or services you use.

We're making these updates to clarify our terms and ensure that they remain transparent for you, as well as to cover new PlusNet products, services and features.

[Deleted}

After that you don`t have to do anything more, your account will be updated automatically.

If you do not agree, you can choose to discontinue using the products and services, and close your PlusNet account before these terms become effective.

The updates to the PlusNet Services Agreement will take effect on 1 August 20?22.

The link provided takes you to here...

[Deleted]

Moderators Note

Links to cprapid web site deleted.

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Baldrick1 — Tue, 26 Jul 2022 13:38:10 GMT

@Richchad

Ask yourself: Is it likely that you would get such an email from a hotmail address?

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

RealAleMadrid — Tue, 26 Jul 2022 13:38:25 GMT

@Richchad You've had some email problems as you have said in another thread. This one obviously isn't from Plusnet so is spam and should be ignored.

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Baldrick1 — Tue, 26 Jul 2022 13:51:04 GMT

@RealAleMadrid

I note that this web site is also reported to have been implicated in sending phishing emails.

@Richchad

Personally, considering the problems that you are having, I would be changing my email address,

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Smith7 — Tue, 26 Jul 2022 13:49:44 GMT

There is a topic in General Chat looks similar to this

Scam or malware targeting Plusnet customers

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Richchad — Tue, 26 Jul 2022 13:53:08 GMT

@Baldrick1 I was pretty sure it was a scam but thought it was worth asking in case others had received similar.

I don't use my Plusnet email address, it is just there to receive the plusnet billing which also goes to my main gmail address.

@RealAleMadrid yes you are right I have had many failed to deliver emails but this one did seem a bit different so thought worth mentioning.

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Baldrick1 — Tue, 26 Jul 2022 13:55:52 GMT

@Richchad wrote:

@Baldrick1 I was pretty sure it was a scam but thought it was worth asking in case others had received similar.

I don't use my Plusnet email address, it is just there to receive the plusnet billing which also goes to my main gmail address.

That makes it even easier to change.

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Kevin — Tue, 26 Jul 2022 18:22:49 GMT

Yes, I got that email too, hovering mouse over the lnk showed a dodgy looking address so I deleted it.

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Gandalf — Thu, 28 Jul 2022 10:14:35 GMT

Thanks for flagging!

If anyone still has the email, please forward it to abuse@plus.net then delete it straight away.

We go into more detail here https://www.plus.net/help/legal/service-abuse/

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Wendy101 — Fri, 05 Aug 2022 16:45:57 GMT

I've just spotted that I had the same email & also assumed it was a scam based on the sender email & url of the link. Though they do appear to have used a genuine url in the signature (I've not tried it just in case!)

It would be really useful (not to say more responsible) if Plusnet -

a) actually put something out to customers to warn them of this &

b) had an email address to forward suspected phishing emails to, so that they can check them out.

c) what action people should take if they have clicked on the link.

Lack of any of the above doesn't surprise me as last time I tried to report a phishing attempt, the help desk just said "yeah, we've been getting a lot of calls about that tonight - just ignore it"

Re: [Action required] Your Services Agreement made clearer 7/26/2022 14:19:38 <228004EA6D>

Wendy101 — Fri, 05 Aug 2022 16:49:37 GMT

Sorry, just spotted post from Gandalf re email address, but for the majority of users who don't use the forum (self included) some wider comms would be useful (as would publicising the address for reporting)