topic Re: Failed Billing in My Account/Billing

Failed Billing

dabhidhuaghd — Thu, 04 Aug 2022 16:01:22 GMT

Could someone from PlusNet please remove the restrictions from my account.

I paid my bill 2 days ago but am still being redirected to the payment failed page.

When I go to make a payment it says 'Your current balance is £0', 'You don't need to make a payment on your account'.

I have restarted my router and I have also tried turning my router off for half an hour.

OldBen — Fri, 05 Aug 2022 16:15:55 GMT

Cheers for getting in touch.

I can still see that the restrictions are in place despite no other issues on the account.

I've sent a request to have the redirect removed from your account which will be actioned soon.

Once the redirect has been removed simply reboot your router and everything should be back to normal.

If the problem is still present just respond to this post and I will get back to you as soon as I can.

If this post resolved your issue please click the 'This fixed my problem' button

Ben
Plusnet Staff

dabhidhuaghd — Tue, 09 Aug 2022 15:18:23 GMT

Everything is working correctly again. Thank you for your help.

Gandalf — Wed, 10 Aug 2022 09:36:52 GMT

Glad to see that!

Let us know if there's anything else you'd need help with