topic Re: Cancellation charges in My Account/Billing

Cancellation charges

Opal — Tue, 26 Jul 2022 12:22:27 GMT

Hi all,

Been a while!

Had some great help on here before so you got me back!

Q - Is there a cancellation charge calculator or "rule of thumb" that i can be privy to please?

I have 6 months left on the current contract but other providers (with similar customer ratings) are now getting on for half price! I'm wanting to do my sums!

Many Thanks

Re: Cancellation charges

Baldrick1 — Tue, 26 Jul 2022 13:00:50 GMT

@Opal

I sounds like you may not have negotiated a very good deal when you last renewed your contract. The cancellation charge is basically what you are paying Plusnet for your service until your contractual end date minus that which Plusnet pay Openreach. I do not know that figure. When doing your sums remember that you pay a month in advance.

Re: Cancellation charges

opal1 — Tue, 26 Jul 2022 16:20:47 GMT

gee thanks!

Re: Cancellation charges

SpendLessTime — Tue, 26 Jul 2022 20:32:24 GMT

Details https://www.plus.net/help/my-account/early-termination-charges/ can be found here but it isn't a calculator or estimator, just how charges are calculated.

Re: Cancellation charges

Opal — Tue, 26 Jul 2022 21:05:08 GMT

Hi thanks for that👍
So how do they work it out then?
Can't be "whim du jour" shurely?
I'm on unlimited fibre extra if that helps...
Rgds

Re: Cancellation charges

Opal — Wed, 27 Jul 2022 07:39:24 GMT

Morning
Any chance a Plusnet staffer could advise me of the cancellation fee that would be due please?
TIA
Opal

Re: Cancellation charges

Gandalf — Thu, 28 Jul 2022 10:12:38 GMT

Hi there,

I'd recommend giving my colleagues in our Customer Options Team a quick call on 0800 013 2632 to have a chat about what we can do for you. They'll also be able to tell you your cancellation fees.