cancellation fee

ctarry86 — Wed, 13 Jul 2022 19:18:19 GMT

I have Unlimited Fibre Extra for £26.17 a month. My contact runs out on 9th June 2023

Any ideas how much to cancel?

Re: cancellation fee

SpendLessTime — Wed, 13 Jul 2022 20:00:55 GMT

From https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/

Unlimited Fibre Extra Package Monthly Charge Broadband Only^ £11.56 Broadband & Phone £13.93 Broadband & Phone (Line Rental Saver)* £3.74

So 11 months at £13.93 according to the Legal page if "The early termination charges set out in the tables below apply to any customer who signed up to a broadband or broadband and phone contract before 10th December 2019:"

Else

"For any customer who signed up to a broadband or broadband and phone contract after 9th December 2019, early termination charges are calculated as follows**:

monthly charge (factoring in any monthly discount to which the customer is entitled);
deduct VAT at the applicable rate;
reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
deduct 1% for early receipt of payment;
multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
add VAT at the applicable rate to the final amount."

Please see https://www.plus.net/help/my-account/early-termination-charges/ for more

Re: cancellation fee

Strat — Wed, 13 Jul 2022 19:59:40 GMT

Moderators Note
This topic has been moved from Full Fibre to Accounts / Billing.

topic cancellation fee in My Account/Billing

cancellation fee

Re: cancellation fee

Re: cancellation fee