topic Re: New contract - discounts not applied - really sad in My Account/Billing

New contract - discounts not applied - really sad

flanzm — Sun, 26 Jun 2022 11:10:11 GMT

Hi there,

I agreed a new Unlimited Fibre Extra 18th month contract that started on 13/06/2022. Unfortunately whilst the contract has been extended by 18 months the discounts have not been applied, and therefore I am paying more than I agreed as evidenced by the bill that has been generated today.

@Gandalf please can you take a look at my account and fix it, so that I am being billed the correct amount. Every year I dread the hassle of renewing my contract, I just know the heap of junk billing system is going to get it wrong.

Thanks.

Re: New contract - discounts not applied - really sad

Gandalf — Mon, 27 Jun 2022 07:23:02 GMT

Hey, I'm really sorry it's happened again.

I've had a look into this for you and it'll need a bit of digging before I can fix.

I'll also see what I can do to stop the billing issues happening every year to you.

Would you be able to reply to the ticket I've created Here?

Re: New contract - discounts not applied - really sad

flanzm — Mon, 27 Jun 2022 07:47:51 GMT

Thanks @Gandalf have replied to your ticket with the information you requested.

Re: New contract - discounts not applied - really sad

Gandalf — Mon, 27 Jun 2022 08:15:12 GMT

Cheers, I've updated the ticket for you which I hope helps put an end to the issues once and for all