topic How much to leave early in My Account/Billing

How much to leave early

Kimmiehass — Sat, 25 Jun 2022 16:40:54 GMT

Hi, my contract doesn't finish until feb next year but I want to cancel as going nomad so cant be tied to a fixed line/broadband. Currently paying just over 27 per month. Can someone tell me how much I'd pay in early termination fees? Cant work out from the info on the site.
I also see from info that I'd have to call or write to say im leaving but not moving to another provider, is this correct and if so, why is this? I'll just be using mobile data not another broadband so why I can not just end the contract and leave? Thanks.

Re: How much to leave early

Townman — Sat, 25 Jun 2022 23:35:13 GMT

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 (from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday

Re: How much to leave early

adamwalker — Tue, 28 Jun 2022 13:25:03 GMT

Hi Kimmiehass, sorry to see you need to cancel and I hope the change of lifestyle works out for you! Would you like me to arrange for a member of the customer options team to give you a call?