https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876174#M61624 <P>Details for Customer options team are on this page <A href="https://www.plus.net/help/my-account/thinking-of-leaving/" target="_blank">https://www.plus.net/help/my-account/thinking-of-leaving/</A><BR /><BR /></P> <P>you should be able to write to them to cancel</P> Sat, 18 Jun 2022 10:44:07 GMT dvorak 2022-06-18T10:44:07Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876168#M61623 <P>I am moving abroad and need to cancel my broadband contract with Plusnet. According to <A href="https://www.plus.net/contact-us/" target="_blank">https://www.plus.net/contact-us/</A> I need to call 0800 432 0200.</P><P>Unfortunately I am going through some health problems that do not allow me to speak. Is there an email address I could send my cancellation request to?</P> Sat, 18 Jun 2022 10:06:50 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876168#M61623 ciarap 2022-06-18T10:06:50Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876174#M61624 <P>Details for Customer options team are on this page <A href="https://www.plus.net/help/my-account/thinking-of-leaving/" target="_blank">https://www.plus.net/help/my-account/thinking-of-leaving/</A><BR /><BR /></P> <P>you should be able to write to them to cancel</P> Sat, 18 Jun 2022 10:44:07 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876174#M61624 dvorak 2022-06-18T10:44:07Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876176#M61625 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account/ Billing&nbsp;</P> </DIV> Sat, 18 Jun 2022 10:45:02 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876176#M61625 dvorak 2022-06-18T10:45:02Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876183#M61626 <DIV id="requesting-cease-of-service" class="accordion-heading" role="button" aria-controls="collapse-requesting-cease-of-service" aria-expanded="true" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="Requesting cease of service" data-interaction-state="open to close" data-interaction-text="Requesting cease of service" data-interaction-type="Toggle" data-parent="#accordion-root" data-toggle="collapse"> <H3 class="heading-4 accordion-title" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="Requesting cease of service" data-interaction-state="Closed to Open" data-interaction-text="Requesting cease of service" data-interaction-type="Toggle"><BUTTON class="anchor accordion-button" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="Requesting cease of service" data-interaction-state="Open to Close" data-interaction-text="Requesting cease of service" data-interaction-type="Toggle"><SPAN class="heading-text" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="Requesting cease of service" data-interaction-state="open to close" data-interaction-text="Requesting cease of service" data-interaction-type="Toggle"><BR />Requesting cease of service</SPAN></BUTTON></H3> </DIV> <DIV id="collapse-requesting-cease-of-service" class="accordion-collapse collapse in" aria-labelledby="requesting-cease-of-service" aria-expanded="true"> <DIV class="accordion-body"> <DIV class="xf-content-height"> <DIV class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--tablet-wide--12 aem-Grid--phone--12 aem-Grid--phone-wide--12 "> <DIV class="text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--phone-wide--12 aem-GridColumn--offset--default--0 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--default--8 aem-GridColumn--tablet-wide--none"> <DIV class="tooltip-placeholder plusnet-rte pn-module-section " data-position="6"> <P>Cancellation requests for cease of service (as opposed to moving to another provider) can only be made by the account holder or, in exceptional circumstances, a representative of the account holder e.g. a Power of Attorney holder.</P> <P>If you wish to fully cease your broadband line (as opposed to moving to another provider) you should clearly request this contacting the Customer Options team.</P> <P>A cancellation request for cease of service can be made in one of two ways:</P> <UL> <LI> <P><EM>By calling us:</EM> The quickest and easiest way to request a cancellation for cease of service is by <A class="pn-link" href="https://www.plus.net/contact-us/" data-interaction-type="link" data-interaction-category="internal" data-interaction-text="calling our Customer Options Team" data-interaction-hierarchy="Primary" data-interaction-in-form="FALSE" data-interaction-state="Enabled" data-interaction-in-modal="FALSE" data-interaction-in-module="TRUE" data-interaction-module-title="Requesting cease of service" data-interaction-module-category="expander" target="_blank">calling our Customer Options Team</A>.</P> </LI> <LI> <P><EM>By post to:</EM> Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on.</P> </LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Sat, 18 Jun 2022 11:16:44 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876183#M61626 Baldrick1 2022-06-18T11:16:44Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876209#M61629 <P>Thanks. I will send a letter.</P><P>Isn't it ironic that a internet service provider does not make it possible to communicate with them using the internet? Instead being forced to use centuries old technology feels retrogressive.</P> Sat, 18 Jun 2022 13:33:43 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876209#M61629 ciarap 2022-06-18T13:33:43Z https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876212#M61631 <P>Hi&nbsp;<a href="https://community.plus.net/t5/user/viewprofilepage/user-id/112693">@ciarap</a>&nbsp;,&nbsp; &nbsp;I don't know if this is appropriate or can be done in a timely fashion but if you log into Member Centre you ca register as needing additional assistance here:&nbsp;<A title="assistance" href="https://www.plus.net/apps/vulnerability/disclosure/edit/02311120" target="_blank" rel="noopener">extra assistance</A>&nbsp;</P> Sat, 18 Jun 2022 14:37:35 GMT https://community.plus.net/t5/My-Account-Billing/How-to-cancel-contract-by-email/m-p/1876212#M61631 Ian06 2022-06-18T14:37:35Z