topic Re: Discount not applied to new contract in My Account/Billing

Discount not applied to new contract

Lairdlaw2 — Sat, 14 May 2022 06:27:05 GMT

I would be grateful if a Plusnet staff member would action this. I don't want to spend an hour on hold on the telephone for what appears to be a mistake by Plusnet.

On 21 April I re-contracted for unlimited fibre 40/10 for the discounted price of £1.80 (£16.76 discount). The new contract was due to take effect from 11 May. However, in my bill of 11 May I have been charged £7.66 for broadband for 11 May to 10 June (£10.90 discount).

Confirmation of the new contract is in Plusnet ticket nos. 223810958 and 223810911 (I received two confirmation emails).

Please refund the difference and ensure that the correct discount is applied to future bills.

Thanks
"lairdlaw"

PS. This is my second attempt to post this - the first does not appear to be visible.

Re: Discount not applied to new contract

dvorak — Sat, 14 May 2022 19:36:02 GMT

Moderators Note

This topic has been released from the automated spam filter

Re: Discount not applied to new contract

Gandalf — Mon, 16 May 2022 14:06:34 GMT

Hi there,

I'm really sorry to see what's happened. I've sorted the discounts out for you now and I'll refund the overcharge once we've taken the payment. I've emailed you a little more detail, creating a support ticket Here I'll use to monitor for you.

If you've got any further queries in the meantime, feel free to get back to me and I'll be happy to help.

Re: Discount not applied to new contract

Lairdlaw2 — Thu, 19 May 2022 08:26:44 GMT

Thank you Anoush. That's a very generous interpretation of the confirmation email, so the outcome is better than I expected.

Can we leave the ticket open until after the next billing date (11 June)? Then if all is well I'll close the ticket and apply "This fixed my problem" to this thread.

Re: Discount not applied to new contract

Gandalf — Thu, 19 May 2022 10:29:54 GMT

No problem. Yeah sure, I've placed the ticket on hold until after your next bill date and I'll check back then.

Re: Discount not applied to new contract

Lairdlaw2 — Mon, 13 Jun 2022 17:05:17 GMT

Sorted! Thank you Anoush.

Re: Discount not applied to new contract

Gandalf — Mon, 13 Jun 2022 17:10:46 GMT

Glad to see that!

No problem, let me know if there's anything else you'd need help with.