https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875593#M61569 <P>Thank you.</P> Mon, 13 Jun 2022 15:02:29 GMT Mayfly 2022-06-13T15:02:29Z https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875571#M61558 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/45633">@Gandalf</a>&nbsp; &nbsp; &nbsp;- your help please.</P> <P>Further to this thread&nbsp;<A href="https://community.plus.net/t5/My-Account-Billing/Further-issues-with-latest-bill/m-p/1864590#M60319" target="_blank" rel="noopener">https://community.plus.net/t5/My-Account-Billing/Further-issues-with-latest-bill/m-p/1864590#M60319</A></P> <P>Last month PN again tried to charge me £49+ for my bill, the 3rd time this year they have over charged me. I rang CS and was told my new account was for some reason still pending 4mths or so after re-newing. The best way to sort would be to dismiss the old account and draw up a new one. So I did despite being told that it couldn't be backdated so the new 24mth contract would have to start from the new date 1/6/22.</P> <P>Guess what? just come up to taking the 1st payment and yep again £49+ has been taken from my account today.</P> <P>To say I'm <STRONG><EM>not</EM> </STRONG>impressed is an understatement. What on earth is happening in the PN systems?&nbsp;</P> Mon, 13 Jun 2022 13:23:50 GMT https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875571#M61558 Mayfly 2022-06-13T13:23:50Z https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875574#M61559 <P>From what I can see following my updates to the ticket&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=222683376" target="_blank"><U>Here</U></A>&nbsp;which I've got ownership of, we've managed to activate your contract when you rang us on the 1st June. We've added the correct <A href="https://www.plus.net/wizard/?p=view_question&amp;id=224925560" target="_blank"><U>discounts</U></A>&nbsp;and a <A href="https://www.plus.net/wizard/?p=view_service_notice&amp;id=564051790" target="_blank"><U>credit</U></A>&nbsp;to cover the overcharge.&nbsp;</P> <P>As your bill had already generated, the credit would go towards your next bill as we cannot credit a pending bill I'm afraid as that'd be pending with your bank through the direct debit instruction, if that makes sense?&nbsp;</P> Mon, 13 Jun 2022 13:32:23 GMT https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875574#M61559 Gandalf 2022-06-13T13:32:23Z https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875590#M61566 <P>So the new contract wasn't to prevent that payment going out then as I understood it, but to hopefully stop any billing errors in the future?</P> Mon, 13 Jun 2022 14:50:42 GMT https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875590#M61566 Mayfly 2022-06-13T14:50:42Z https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875592#M61568 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(73,76,79);font-size:14px;">Yeah that's correct. Fingers crossed things will run smoothly moving forward but let me know if there are any issues.&nbsp;</SPAN></P> Mon, 13 Jun 2022 15:00:08 GMT https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875592#M61568 Gandalf 2022-06-13T15:00:08Z https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875593#M61569 <P>Thank you.</P> Mon, 13 Jun 2022 15:02:29 GMT https://community.plus.net/t5/My-Account-Billing/4mth-on-and-2nd-new-contract-PN-still-can-t-get-my-bill-correct/m-p/1875593#M61569 Mayfly 2022-06-13T15:02:29Z