topic Re: Payment in My Account/Billing

Payment

Hutchy2021 — Mon, 13 Jun 2022 14:00:44 GMT

Hello I have an outstanding balance on my Plusnet account and I'm unable to pay it at this moment in time but also I'm unable to make calls to speak to someone and I can't seem to find any live chat option

Is there any way of someone being able to contact me so I can discuss my options on my bill thank you.

Re: Payment

dvorak — Mon, 13 Jun 2022 14:09:01 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Payment

jab1 — Mon, 13 Jun 2022 14:23:55 GMT

@Hutchy2021 Is there a reason why you can't call in? If it is personal, sorry for the question, but unfortunately, the only options for contacting PN are phone, Twitter , Facebook or this forum -but this is not an 'official' channel.

Re: Payment

Hutchy2021 — Mon, 13 Jun 2022 14:28:44 GMT

Yes I've had some financial difficulties lately so my phone has been cut off so I'm unable to make outgoing calls unfortunately.

Re: Payment

jab1 — Mon, 13 Jun 2022 14:30:52 GMT

Is you phone also with PN? How are you posting on this forum?

Re: Payment

Hutchy2021 — Mon, 13 Jun 2022 14:34:51 GMT

No my phone is with 02 but they cut off my outgoing calls texts and data, I'm using my broadband but I have 9 days to arrange payment otherwise my services will be restricted completely.

Re: Payment

jab1 — Mon, 13 Jun 2022 14:55:04 GMT

So you don't have a physical phone connected to your phone master socket?

Re: Payment

Hutchy2021 — Mon, 13 Jun 2022 15:15:11 GMT

No unfortunately not

Re: Payment

jab1 — Mon, 13 Jun 2022 15:17:12 GMT

Unfortunate - if you did, you would be able to call PN - on a Freephone number (0800 4320200)

Re: Payment

Hutchy2021 — Mon, 13 Jun 2022 15:25:01 GMT

I'm in a bit of a pickle as you are probably aware now. Do you have any quick suggestions or should I try contacting Plusnet through social media?

Re: Payment

jab1 — Mon, 13 Jun 2022 15:26:16 GMT

Your only option IS Social media, I'm afraid.

Re: Payment

dvorak — Mon, 13 Jun 2022 15:27:26 GMT

Unless there's a family member or neighbour you can borrow / use a phone as it's a freephone number?

Re: Payment

russell2012 — Tue, 14 Jun 2022 20:04:28 GMT

Im in a simular situation but when i log into my account and click the i can not make payment yet and when i click to remove restrictions it just dosent do anything or it says a techical error has happened please hellp?

Re: Payment

LaurenB — Wed, 15 Jun 2022 19:43:44 GMT

Hiya @Hutchy2021, I'm sorry for the delay in getting to your post and for the difficulties you've had contacting us! It looks like you've since managed to liaise with a colleague via our Facebook Please just get back to me if you have any further queries.

Hiya @russell2012, it looks like you have also since chatted to our teams about your query, if there's anything else I can help with just let me know.