topic Re: Contract ending in My Account/Billing

Contract ending

sp1ke — Mon, 28 Mar 2022 11:13:02 GMT

Hi,

My contract is due for renewal on the 26th April.

I would like to keep Plusnet for a couple of months while I await an FTTP install.

Will the contract now be on a rolling monthly basis and still require 14 day's notice of cancellation?

Thank you.

Re: Contract ending

adamwalker — Mon, 28 Mar 2022 11:40:58 GMT

Hi there sp1ke, yes you're absolutely spot on for both account's there as the contract moves over to a rolling 30 day one if you don't renew with us and we'd still ask for 14 days notice to cancel. Which provider are you looking to move over to out of interest?

Re: Contract ending

sp1ke — Mon, 28 Mar 2022 11:48:22 GMT

Hi Adam,

Thanks for the quick reply.

The provider is Trooli Fibre.

It's all still dependant on a site survey hence the question regarding the continuation of the Plusnet service.

Best wishes

Re: Contract ending

adamwalker — Mon, 28 Mar 2022 12:04:48 GMT

No worries and I hope that all goes to plan for you.

Re: Contract ending

sp1ke — Sun, 10 Apr 2022 08:28:56 GMT

Thank you Adam.

FTTP install has completed now. What is the preferred way of contacting PN to cancel please?

I think I need to cancel by close of business tomorrow for the 14 days notice.

Thank you.

Re: Contract ending

LaurenB — Sun, 10 Apr 2022 08:53:43 GMT

Hiya @sp1ke, thanks for getting in touch. To cancel, just give our Customer Options Team a call on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

Hope this helps!

Re: Contract ending

sp1ke — Sun, 10 Apr 2022 09:42:06 GMT

Thank you Lauren.

Re: Contract ending

sp1ke — Mon, 13 Jun 2022 12:22:52 GMT

Hi,

I have just received an email saying my bill is ready to view, there should be no more payments being taken now.

I've logged on to the account but am having trouble viewing what might be there.

Could PN Support advise please?

Thank you,

Re: Contract ending

SammyM — Mon, 13 Jun 2022 12:45:46 GMT

Hiya @sp1ke,

I'm so sorry for the confusion and for the hassle this is causing.

I have looked into this and replied here via your account due to my response containing account information.

Let me know if you need any further help

Re: Contract ending

sp1ke — Mon, 13 Jun 2022 12:53:22 GMT

Thank you for the message SammyM, I can read that one 🙂

Appreciate your quick reply.

Re: Contract ending

SammyM — Mon, 13 Jun 2022 12:58:18 GMT

No worries I hope you have a fab week and the sun is out where you are.