topic Re: An error has occurred in My Account/Billing

An error has occurred

mumcleod — Tue, 07 Jun 2022 12:59:05 GMT

Hi,

My account has the “An error has occurred” thing on it and my voicemail hasn’t activated.

Can you investigate please and correct?

Many thanks.

Re: An error has occurred

bmc — Tue, 07 Jun 2022 14:20:24 GMT

@mumcleod

A known problem on the website.

A staff member will be along in due course and get it fixed.

Brian

Re: An error has occurred

mumcleod — Tue, 07 Jun 2022 23:33:08 GMT

Thanks.

Does anyone know how long it will take to get fixed?

Re: An error has occurred

LaurenB — Wed, 08 Jun 2022 13:59:11 GMT

Hiya @mumcleod, I'm sorry for the issues with the account and for the problems this is causing you!

I have now taken the steps to get this sorted for you and added the feature on the back end system, this should complete within the next 24 hours and the should get rid of that error message for you. Let me know if there's still an issue after 24 hours though and I can review this again for you