https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874228#M61439 Hi, never really had a need to contact Plusnet until recently when there was an openreach line issue, fault reported 02-04, resolved 05-05(!). Was advised I'd receive a credit against my account "automatically" between 15-30 days after resolution for loss of service, 31 days later and still nothing?! Any ideas anyone? Thank you! Sun, 05 Jun 2022 10:30:29 GMT deeblington 2022-06-05T10:30:29Z https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874228#M61439 Hi, never really had a need to contact Plusnet until recently when there was an openreach line issue, fault reported 02-04, resolved 05-05(!). Was advised I'd receive a credit against my account "automatically" between 15-30 days after resolution for loss of service, 31 days later and still nothing?! Any ideas anyone? Thank you! Sun, 05 Jun 2022 10:30:29 GMT https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874228#M61439 deeblington 2022-06-05T10:30:29Z https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874242#M61440 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account/ Billing&nbsp;</P> </DIV> Sun, 05 Jun 2022 11:54:20 GMT https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874242#M61440 dvorak 2022-06-05T11:54:20Z https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874540#M61472 <P>Hi there,</P> <P>I'm really sorry to see you've been without a service for so long and are still waiting for the compensation. I've just manually worked this out now in line with Ofcom's&nbsp;<A href="https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know" target="_blank"><U>guidance</U></A>&nbsp;and you'll see the stack of credit from your next bill.&nbsp;</P> Tue, 07 Jun 2022 11:17:46 GMT https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874540#M61472 Gandalf 2022-06-07T11:17:46Z https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874644#M61485 Hi, thanks for getting back to me, much appreciated, it was an openreach issue in the end and thankfully normal service is back! Tue, 07 Jun 2022 15:54:54 GMT https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874644#M61485 deeblington 2022-06-07T15:54:54Z https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874648#M61486 <P>No problem, I'm glad things are back to normal now.</P> <P>That credit is now applied and will go towards your bills from next month.&nbsp;</P> <P>If there's anything else you'd need help with, feel free to let me know. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Tue, 07 Jun 2022 16:31:42 GMT https://community.plus.net/t5/My-Account-Billing/Refund-For-Loss-of-Service/m-p/1874648#M61486 Gandalf 2022-06-07T16:31:42Z