topic Phone order in progress on account but no orders made in My Account/Billing

Phone order in progress on account but no orders made

SarahPeach83 — Mon, 30 May 2022 14:06:55 GMT

So Im trying to decide on whether I want to keep my current plusnet package so came on to check the options before renewal, but I cant make any changes due to 'an error occurred you cannot make changes while a phone order is in progress'

Only thing is I havent ordered anything as I'm nearing the end of my current contract, don't even think i've logged on for a few months if I'm honest.

I saw a few people when searching the forum got this resolved through here so thought I'd try also. Or if anyone has any tips to clear it.

Thanks!

Re: Phone order in progress on account but no orders made

bmc — Mon, 30 May 2022 14:49:43 GMT

@SarahPeach83

It's a known problem on the website. You need to wait for a staff member to pick this up and get it cleared for you.

As regards to renewing you might be better off phoning the Customer Options Team on 0800 013 2632 and see what deal they'll offer you (almost certainly better than online).

Brian

Re: Phone order in progress on account but no orders made

SarahPeach83 — Mon, 30 May 2022 16:04:51 GMT

I figured it might be a wait to be picked up thing, at least it's out there now.

Thank you for your reply though, I'll have a call later on.

Re: Phone order in progress on account but no orders made

Gandalf — Tue, 31 May 2022 13:08:15 GMT

Hi there,

I'm sorting that error for you now. Caller display is stuck in an "awaiting activation" state but should be completed in an hour.

Re: Phone order in progress on account but no orders made

dvorak — Tue, 31 May 2022 16:20:12 GMT

Moderators Note

This topic has been moved from Broadband to My Account/ Billing