topic Re: Renew Contract in My Account/Billing

Renew Contract

Bures3 — Mon, 16 May 2022 12:45:44 GMT

My 18 month contact ends July 22nd 2022
Cost per month £29.38
However I am being offered a better deal at £23.99

If I opt for this new contact will it become effective on the next payment date (May 22nd) or not until the existing contact ends

Re: Renew Contract

jgb — Mon, 16 May 2022 12:51:57 GMT

@Bures3

From my experience any new contract will not await the end of your existing one. It will either start on your next billing date or. as sometimes seems to happen, earlier than that (even the day after you sign up!). In the past, I have had both scenarios and I cannot see what affects it. Maybe Plusnet can clarify that.

Re: Renew Contract

Bures3 — Mon, 16 May 2022 12:55:45 GMT

Thanks for that quick reply. I will see if anyone on CHAT can confirm an answer

Re: Renew Contract

Baldrick1 — Mon, 16 May 2022 13:03:05 GMT

@Bures3

Or ring the Customer Options Team on 0800 013 2632. This number is normally answered quite quickly.

Re: Renew Contract

Bures3 — Mon, 16 May 2022 13:11:25 GMT

CHAT confirmed its effective immediately or at the next payment date

Re: Renew Contract

Townman — Sat, 28 May 2022 10:39:04 GMT

Note that calling COTS might deliver a better offer than that given on-line.