topic Re: Reward in My Account/Billing

Reward

Mum — Wed, 25 May 2022 18:41:18 GMT

Hi please could you look into my reward I have had no email towards this reward card
Many thanks

Re: Reward

Baldrick1 — Thu, 26 May 2022 20:39:31 GMT

Moderators Note

This topic has been moved from Everything Else.

Re: Reward

Mum — Thu, 26 May 2022 06:09:17 GMT

Still waiting for a response

Re: Reward

Gandalf — Thu, 26 May 2022 20:41:25 GMT

Hi Mum,

I didn't realise you were around here. And with that terrible joke out of the way, I've had a look at your account and I can see that the offer which you had signed up on didn't include a reward card.

How did you sign up, was it straight through our website or an affiliate/3rd party site?

Moderators Note: Typo corrected

Re: Reward

Mum — Thu, 26 May 2022 19:20:22 GMT

Ha
I signed up through your website and it said I would receive the gift card reward
Thank you

Re: Reward

Gandalf — Fri, 27 May 2022 17:00:52 GMT

Hey @Mum,

What's for dinner? Sorry I'll stop now.

I can see you've raised a complaint about this via our website last night and one of my colleagues got back to you today. You'll be able to reply to him on the ticket raised Here or just give him a call on the number he's given in his response.

Re: Reward

chewylegs — Wed, 05 Oct 2022 18:01:10 GMT

Hi, I posted in everything else but had no reply of use. I'm due an email for a £75 reward card which was part of me signing up in September. It's over 10 days now and I've not had an email. Can anyone help please?

Re: Reward

adamwalker — Wed, 05 Oct 2022 18:29:51 GMT

Hi chewylegs, I've just had a look into this for you and need to respond with some account sensitive information so I've added a support ticket to your account here: https://www.plus.net/wizard/?p=view_question&id=228159047

Re: Reward

chewylegs — Wed, 05 Oct 2022 19:25:11 GMT

Thanks Adam. I've replied and will await yours or your colleagues reply.

Re: Reward

LizzyJ — Wed, 05 Oct 2022 22:49:11 GMT

Hi, same problem here, it's been more than 10days since my broadband activated and I'm still waiting for the email with the reward card. Can someone help?
Lizzy

Re: Reward

Tony56 — Wed, 05 Oct 2022 23:36:18 GMT

I'm still waiting after 2 months, total [-Censored-] company, offer you the reward card and give you nothing, I am done with them, they can have their router back, not getting another penny from me

Re: Reward

Gandalf — Sun, 09 Oct 2022 18:49:39 GMT

@chewylegs, thanks for the info! I've escalated this with our billing team and will get back to you within 5 working days.

@LizzyJ, I see you've raised an online complaint today so one of my colleagues from our complaints team will be getting back to you also within 5 working days once they've investigated the problem.

@Tony56, my colleague Alex has already looked into this for you and posted Here.

Re: Reward

Gandalf — Mon, 10 Oct 2022 11:50:47 GMT

@chewylegs, We've now sent you a cheque for £75 to replace the reward card offer which your account has failed to track on. You should receive this within 14 days. Let me know if there's anything else you'd need help with.