topic Re: Error: change already in progress in My Account/Billing

Error: change already in progress

Teuchter — Fri, 20 May 2022 13:08:13 GMT

Went to renew my contract.

Changed Anytime first, while I was in the dashboard - which is now functioning like a 737Max, i.e. I cannot renew my contract because it says Error: change already in progress.

Is there anyone who knows what is going on?

Re: Error: change already in progress

jab1 — Fri, 20 May 2022 13:32:03 GMT

@Teuchter A bit like BT and their systems, the PN one can only handle one at a time - or so I believe.

Re: Error: change already in progress

Baldrick1 — Fri, 20 May 2022 13:36:45 GMT

@Teuchter

Ring the Customer Options Team on 0800 013 2632 and they will sort your renewal. There's rarely much of a wait on this number.

Re: Error: change already in progress

Gandalf — Fri, 20 May 2022 15:28:08 GMT

Hi there,

You'll need to wait until your call plan change has gone through before you can renew your contract online. Alternatively if you can ring Customer Options on 0800 013 2632, they should be able to change your call plan and renew together.

Re: Error: change already in progress

Teuchter — Thu, 26 May 2022 11:34:12 GMT

Thanks Gandalf, but that's what I feared.

I have an antipathy to hanging on to a phone on speaker while I wait for a human. I'll wait and see if the dashboard lets me renew tomorrow or the following day.

Re: Error: change already in progress

Gandalf — Thu, 26 May 2022 11:43:38 GMT

No problem, though there's normally not much of a wait to get through to Customer Options.

Re: Error: change already in progress

Townman — Fri, 27 May 2022 20:06:48 GMT

... and you'll probably get a better deal ... especially if FTTP is now available in your location.