topic Re: leaving plusnet in My Account/Billing

leaving plusnet

conorandlucy — Tue, 24 May 2022 19:51:00 GMT

After more years than i care to think about im leaving plus net to take up a cityfibre gigafast link. But i would still like to keep the email addresses that i have set up. how do i do that?

Next billing date is 27th May.

Re: leaving plusnet

jab1 — Tue, 24 May 2022 19:55:06 GMT

@conorandlucy Sadly, you can no longer do that - as from about a month ago.

Re: leaving plusnet

goldenfibre — Tue, 24 May 2022 20:57:59 GMT

Sadly u can't. You will lose it once the account is closed down.

Re: leaving plusnet

nevd3 — Wed, 25 May 2022 08:27:30 GMT

If it's 'messages' you want to preserve rather than just the email address, set up a gash account in gmail or mail.com and sync it to your plusnet account. That should transfer all the messages before the plusnet account ceases to be.

Re: leaving plusnet

collinsdesign — Thu, 26 May 2022 09:00:27 GMT

In that case someone needs to update the cancellation policy https://www.plus.net/help/legal/cancellation-policy/ as this still states under cease of service that "It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £1.06 a month instead of full account closure. This will allow continued access to email and some features. This option must be requested at the time of cancellation.!"

Re: leaving plusnet

jab1 — Thu, 26 May 2022 09:02:55 GMT

Good point, @collinsdesign - that information is way out of date anyway, as PN have not charged for a 'mail-only' account for a long time.

Re: leaving plusnet

Gandalf — Thu, 26 May 2022 09:06:45 GMT

@collinsdesign wrote:

In that case someone needs to update the cancellation policy https://www.plus.net/help/legal/cancellation-policy/ as this still states under cease of service that "It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £1.06 a month instead of full account closure. This will allow continued access to email and some features. This option must be requested at the time of cancellation.!"

Thanks for the heads up! I've let our Digital Team know.

Re: leaving plusnet

Gandalf — Wed, 01 Jun 2022 09:54:14 GMT

@collinsdesign wrote:

In that case someone needs to update the cancellation policy https://www.plus.net/help/legal/cancellation-policy/ as this still states under cease of service that "It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £1.06 a month instead of full account closure. This will allow continued access to email and some features. This option must be requested at the time of cancellation.!"

Our cancellation policy has now been updated to advise we cannot provide an email only account upon cancellation.

Re: leaving plusnet

Townman — Thu, 09 Jun 2022 01:56:08 GMT

@Gandalf

May I tag on some other tidy-up in that space...

When an account is closed, access to all account features provided by Plusnet will be removed. This includes email, hosted webspace and access (including ~~discussion forums and~~ access to the Help Assistant Ticketing system).

In the good olde days of the CRM integrated forums, that would have been the case, but in modern times (!) ghosts can live on in the forums.

If requested, we can continue to renew and host a domain name on a subscription Mail Only account. Please make this clear when requesting account cancellation.

There is no longer an option for mail only accounts - subscription or otherwise.