topic Re: Disappointed in My Account/Billing

Disappointed

Wizhunter — Tue, 24 May 2022 06:59:55 GMT

As title says i am very disappointed with Plusnet though this seems to happen when my Contract is nearing it's renewal date. I was paying £27 per Month or roundabout that. This Months bill is upto £34 or a tad over which has left me shocked. I have been with Plusnet quite a while and have a good payment record with them but for them to hike it up so much without notification is very disappointing. Looks like i will be looking for a new broadband supplier. New members getting really great offers while established members getting treated like this. Great Job Plusnet.

Re: Disappointed

dvorak — Tue, 24 May 2022 07:24:58 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Account/ Billing

Re: Disappointed

Longliner — Tue, 24 May 2022 17:01:57 GMT

Did you not negotiate to renew your contract? Once your contract ends the next month reverts to the full rate. Suggest you get quotes from a few ISPs which might be more appealing, then call PN customer retentions, I think it's 0800 013 2632, and ask for a new contract at a realistic price, or you're off.

Mind you, PN should have contacted you with a renewal price before your contract ended, maybe you missed their mail?

Re: Disappointed

LaurenB — Wed, 25 May 2022 11:03:42 GMT

Hiya @Wizhunter, thanks for getting in touch. I'm really sorry for the concern caused with your latest bill and that it's higher than expected. I can appreciate this is disappointing and I'd like to do what I can to help.

I have taken a look into the bill for you to find out what's gone off, and have provided a more detailed response on your account here for you: https://www.plus.net/wizard/?p=view_question&id=224720354

I hope this clears things up but please get back to me if you have any further queries at all.

Re: Disappointed

Wizhunter — Tue, 30 Aug 2022 09:19:23 GMT

It's happened again lol. I have been overcharged. I contacted Plusnet and they told me i was going to be refunded. I got an e-mail on 19/08/22 saying i would be refunded the amount overcharged . I still haven't received anything, Plusnet are quick enough taking money, shame they can't be the same refunding it. I am short of money in my Bank Account to pay other bills because of this. Funny thing is it will probably happen on my next bill. It's happened a few times now and getting pretty fed up with it now.