topic Given wrong cancellation date in My Account/Billing

Given wrong cancellation date

ashvash90 — Sun, 22 May 2022 14:27:19 GMT

I rang up today to cancel my Plusnet service since I'm switching to Virgin on the 6th. Unfortunately, they chose the day before to cancel my service with them which means I'll be without internet for over a day. Outside of ringing them up and being on hold for another 30+ minutes, is there any way for me to change the cancellation date?

Thanks, Ash

Re: Given wrong cancellation date

LaurenB — Tue, 24 May 2022 07:55:32 GMT

Hiya Ash, thanks for getting in touch. I'm really sorry about the mix match in dates and for the concern caused by this!

I have taken a look and have provided a more detailed response with the steps I have taken to sort this here for you: https://www.plus.net/wizard/?p=view_question&id=224681244

Please just get back to me if you have any further queries at all.