https://community.plus.net/t5/My-Account-Billing/Contract-renewal/m-p/1871946#M61299 <P>Since I changed to fibre broadband a "<SPAN>You cannot make any changes to your account while there is a phone order in progress." message is shown so I couldn't renew my contract online.</SPAN></P><P>My contract was recently up for renewal so I contacted plusnet to explain the issue and they went through the renewal with the reduced price over the phone, they set it all up and I received a confirmation e-mail.</P><P>Checking my account again a few weeks later the error message is still shown and I see a question in my profile with the discount information but every week there is a message stating "<SPAN>This ticket is being placed on hold for a week as the account is currently in a status where we cannot make any changes to the account." so it looks like this hasn't been actioned and I will still be charged the higher price when my next bill arrives.&nbsp;</SPAN></P><P><SPAN>How do I go about getting this resolved?</SPAN></P> Sun, 22 May 2022 06:29:04 GMT Alex-C 2022-05-22T06:29:04Z https://community.plus.net/t5/My-Account-Billing/Contract-renewal/m-p/1871946#M61299 <P>Since I changed to fibre broadband a "<SPAN>You cannot make any changes to your account while there is a phone order in progress." message is shown so I couldn't renew my contract online.</SPAN></P><P>My contract was recently up for renewal so I contacted plusnet to explain the issue and they went through the renewal with the reduced price over the phone, they set it all up and I received a confirmation e-mail.</P><P>Checking my account again a few weeks later the error message is still shown and I see a question in my profile with the discount information but every week there is a message stating "<SPAN>This ticket is being placed on hold for a week as the account is currently in a status where we cannot make any changes to the account." so it looks like this hasn't been actioned and I will still be charged the higher price when my next bill arrives.&nbsp;</SPAN></P><P><SPAN>How do I go about getting this resolved?</SPAN></P> Sun, 22 May 2022 06:29:04 GMT https://community.plus.net/t5/My-Account-Billing/Contract-renewal/m-p/1871946#M61299 Alex-C 2022-05-22T06:29:04Z https://community.plus.net/t5/My-Account-Billing/Contract-renewal/m-p/1872097#M61309 <P>Hi there,</P> <P>I'm really sorry for the issues with renewing your contract.</P> <P>I believe I've sorted that for you now, though not without a small mistake on my part, but one which works in your favour.&nbsp;</P> <P>You've likely received a flurry of emails, but I've added more detail to the existing ticket ref&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=223991425" target="_blank" rel="noopener"><U>Here</U></A>.</P> Mon, 23 May 2022 16:19:57 GMT https://community.plus.net/t5/My-Account-Billing/Contract-renewal/m-p/1872097#M61309 Gandalf 2022-05-23T16:19:57Z