topic Re: Wrong billing again in My Account/Billing

Wrong billing again

fibreinternet — Sat, 07 May 2022 09:55:32 GMT

Hi plusnet, fed up of being on hold on phone, can only talk to a boy which is a waste of time so last resort is this method.
Once again you are billing me wrong, some bizarre reason my next monthly did is £26.53, I renewed with you in early April after a previous screw up and agent decided that it would be honoured at £21.50 or £21.99 forgot which, but now you plan to take £26.53 for May!!!! Why, why , why???? Sort this out please……

Re: Wrong billing again

Baldrick1 — Sat, 07 May 2022 10:38:52 GMT

Moderators Note

This topic has been moved from Fibre

Re: Wrong billing again

fibreinternet — Sat, 07 May 2022 11:59:26 GMT

Is anyone from plusnet going to resolve this for me? I understand about cpi each march, but I renewed via the phone with an agent for what I believed to be the monthly price I have already mentioned…..

Re: Wrong billing again

Townman — Sat, 07 May 2022 12:09:24 GMT

What was the date of the agreement?

If that was prior to 31st March 2022, then it will be subject to the price increase due on 31st March 2022.

If it was on or after 1st April, then the price agreed stands.

Re: Wrong billing again

fibreinternet — Sat, 07 May 2022 12:44:56 GMT

As in my first post. Thanks

Re: Wrong billing again

Townman — Sat, 07 May 2022 12:57:16 GMT

Yes, I did read that, but there is potential for ambiguity - is early April when the change started or when you agreed the contract?

Re: Wrong billing again

fibreinternet — Sat, 07 May 2022 13:22:10 GMT

That’s probably where the technicalities are going to be used. When I called up in early April to tell them I was paying too much, they agreed and asked me if I wanted to start on a 12 or 18 month contract. Obviously I said 1month so I know what I am paying for that period. So I would expect the start date of 13th April to be the start date, which is what it says in account details… there was no mention of paying £26.53 anywhere in there..

Re: Wrong billing again

fibreinternet — Sat, 07 May 2022 18:52:30 GMT

Still waiting for plusnet to sort this…
That’ll not do.

Re: Wrong billing again

fibreinternet — Sun, 08 May 2022 19:03:05 GMT

Plusnet not wanting to sort this out for me????

Re: Wrong billing again

198kHz — Sun, 08 May 2022 19:41:47 GMT

Let's be fair - you'd have to with a more expensive ISP if this was going to be cleared up over a weekend.

Re: Wrong billing again

fibreinternet — Sun, 08 May 2022 21:42:00 GMT

Very constructive.

Re: Wrong billing again

198kHz — Sun, 08 May 2022 22:17:59 GMT

You're welcome.

Re: Wrong billing again

Gandalf — Mon, 09 May 2022 12:54:21 GMT

Hi there,

I'm really sorry to see your bill's higher than you expect.

I've dropped you an e-mail Here which I hope helps clarify things but feel free to get back to me if you've got further queries.