Why am I now being charged more?

steve3110 — Thu, 05 May 2022 11:59:20 GMT

Hello.

I joined the forum just to try and ask someone from PN why I am now being charged more money on my very first payment of my brand new contract from just joining Plusnet?

I joined nearly a month ago with the 18 month contract signed off on as £23.99. And yet yesterday I received an email stating the payment is £28.03 ? Why is this please?

I would call and ask, but after two separate calls both lasting some 39 and 54 mins I gave up.

I would appreciate some response to this please as soon as someone can.

Re: Why am I now being charged more?

Gandalf — Fri, 06 May 2022 14:55:51 GMT

Hi there,

I'm really sorry to see this. I've just been looking into that for you and I believe I've sorted things out for you now. I've dropped you an e-mail which you can also view online here > https://www.plus.net/wizard/?p=view_question&id=224232830

Let me know if you've got any further queries though and I'll be happy to help.

topic Why am I now being charged more? in My Account/Billing

Why am I now being charged more?

Re: Why am I now being charged more?