topic Getting support in My Account/Billing

Getting support

strider — Wed, 27 Apr 2022 09:11:33 GMT

I gather the system of allowing one to raise a "ticked" to get support no longer exists.

Has the text chat system also been removed or can someone tell me how to access it?

Thanks in advance, S

jgb — Wed, 27 Apr 2022 09:19:49 GMT

The chat system has also long gone. The channels for support are via the phone (0800432 0200), these forums and social media (Twitter and Facebook).

gs01 — Tue, 31 May 2022 13:55:33 GMT

that is ridiculous..

what if someone doesn't use those [-Censored-]ty social media platforms? no way to get support?

jab1 — Tue, 31 May 2022 14:07:43 GMT

@gs01 If you have access to these forums, they are usually the quickest and easiest ways to raise an issue.

gs01 — Wed, 01 Jun 2022 01:00:48 GMT

raised, but haven't got anywhere with it.

even PM'ed someone who's apparently an employee - no response, no resolution.

Spent another useless half an hour and a bunch of ££ to call them - again, with zero outcome, except the same standard questions and lame apologies..

198kHz — Wed, 01 Jun 2022 09:11:32 GMT

@gs01 wrote:

Spent another useless half an hour and a bunch of ££ to call them...

Calls to Support are free on 0800 432 0200.

Gandalf — Wed, 01 Jun 2022 09:57:24 GMT

Really sorry for the delay. We'll message you back shortly, we're just very busy at the moment.

gs01 — Thu, 02 Jun 2022 14:40:19 GMT

not if you're overseas, and especially not if the call is about your phone not working - couldn't call even if I could afford the roaming costs...

It really is pathetic for a telecom company not to have alternative means of connection in the 21st century beyond the phone line...

198kHz — Thu, 02 Jun 2022 20:46:12 GMT

OK, fair point.

Absolutely agree on the second paragraph too!