topic Re: Increase in Bill between March And April in My Account/Billing

Increase in Bill between March And April

Troy123 — Fri, 22 Apr 2022 18:14:19 GMT

I noticed an increase in Bill between March and April of approximately £6. I also noted that included in the April bill breakdown there is an item identified as "Promotional Discount" but it has no negative sign attached and has been added to the total even though it is identified as a discount. Anybody know why?

Re: Increase in Bill between March And April

jab1 — Fri, 22 Apr 2022 18:36:27 GMT

See message #3 in this topic - a comprehensive response: https://community.plus.net/t5/My-Account-Billing/Monthly-bill-increase-of-6-00-and-the-contract-date-issue/m-p/1868028#M60821

Re: Increase in Bill between March And April

79Artyblue1 — Mon, 25 Apr 2022 16:52:01 GMT

I think its time to shop around just waiting for my contract to end and then lm off. Plusnet does not respect long serving customers

Re: Increase in Bill between March And April

Townman — Tue, 26 Apr 2022 09:03:42 GMT

Nor does any other ISP - they are nearly all increasing their prices by the same amount.

Re: Increase in Bill between March And April

pjmarsh — Tue, 26 Apr 2022 10:52:35 GMT

I can think of 2 ISPs that don't increase their prices regularly, both of which are significantly more expensive to start with. One of them had a "no increase guarantee", which they've recently suspended, most likely because they are finding it not workable in the long term.

Re: Increase in Bill between March And April

Townman — Tue, 26 Apr 2022 11:09:45 GMT

I was careful to say “nearly”!!