topic Re: Explain This month's updated Bill in My Account/Billing

Explain This month's updated Bill

alcorn63 — Sun, 17 Apr 2022 11:40:18 GMT

Hi ,Charges just been updated on My monthly account for broadband & line rental . Notification recieved & my bills Increased from £22.29 to *£ 24.29* Can somebody please explain why your now Billing me £25.49 dosnt make sense to me ? Thanks help very much appreciated

Re: Explain This month's updated Bill

jab1 — Sun, 17 Apr 2022 11:46:49 GMT

@alcorn63 Possibly the CPI +3.9% increase advised in your contract?

Re: Explain This month's updated Bill

MisterW — Sun, 17 Apr 2022 12:13:46 GMT

Since the increase came into effect on the 31st March, there will also be the increased charge for the previous part month. You pay a month in advance , so say your billing date is th 16th, then this months bill will include the increased charge for the period 31st March to 16th April and then the next month in advance at the increased rate.

Re: Explain This month's updated Bill

alcorn63 — Sun, 17 Apr 2022 14:34:22 GMT

Thank you this makes perfect sense.😁👍🏻

Re: Explain This month's updated Bill

MisterW — Sun, 17 Apr 2022 15:11:29 GMT

this makes perfect sense

I'm not sure I'd go that far🙄 but hopefully it explains why it is what it is...

Re: Explain This month's updated Bill

alcorn63 — Mon, 18 Apr 2022 12:46:52 GMT

😁What I meant was makes sense,as I didn't even think about being charged the new rate for part of a month,Thought rate would start at the begining of a billing month. 👍🏻😁