topic Re: Incorrect referral amount in My Account/Billing

Incorrect referral amount

Timbrown27 — Fri, 15 Apr 2022 14:32:27 GMT

Hello there,

I've just downloaded at my list of referrals and noticed that one of them for unlimited broadband (activated: 16/10/06) has N/A as the referral amount…

I've no idea how long this has been the case - I last downloaded the referrals CSV on 06/11/20 and it was then showing:

Value: 0.75

Total referral credits: 101.75

Re: Incorrect referral amount

Baldrick1 — Fri, 15 Apr 2022 15:45:03 GMT

@Timbrown27

Have you checked whether the referral has moved on to another ISP?

Re: Incorrect referral amount

Timbrown27 — Fri, 15 Apr 2022 16:12:02 GMT

Hi,

Not to my knowledge, she would have asked me about changing providers and would only have changed phone and broadband provider together to save money…

I'm still receiving referral credits for the landline (Anytime International 300) and the Unlimited broadband still says Active…

Re: Incorrect referral amount

Timbrown27 — Tue, 19 Apr 2022 15:57:30 GMT

Hi again,

I've checked with her - she's still with Plusnet for broadband and landline phone…

Re: Incorrect referral amount

LaurenB — Tue, 19 Apr 2022 18:27:31 GMT

Hiya @Timbrown27, thanks for getting in touch.

I'm really sorry for the issues with your referral. In all honesty, I'm unsure for the reason for this and would like to do what I can to help.

I've raised a query to our Billing Team for you and will update you via the ticket I have created here when I have a response for you: https://www.plus.net/wizard/?p=view_question&id=223742331. I expect this to be within the next 3 working days.

Re: Incorrect referral amount

LaurenB — Wed, 20 Apr 2022 13:54:38 GMT

Hiya @Timbrown27, just to let you know I had a response from the Billing Team and have provided their reply on your ticket here for you: https://www.plus.net/wizard/?p=view_question&id=223742331

If you have any further queries at all, please just get back to me.