topic Re: My Direct Debit in My Account/Billing

My Direct Debit

karlgixer — Tue, 12 Apr 2022 11:41:16 GMT

Hello.

Is there anyone on here who can look into my account and see if my direct debit is still live?

I had a duplicated direct debit in my online banking and i got a email to remove the one which did not match the code sent to me in the email. Which i did.

Now today i got another email saying, Your Direct Debit has been cancelled. and a link to set up a new direct debit.

Hence why i have posted this to see if anyone at Plusnet could have a look for me in my Plusnet account.

Thanks.

Karl.

Re: My Direct Debit

SammyM — Wed, 13 Apr 2022 10:28:14 GMT

Hiya @karlgixer,

Thanks for getting in touch, I appreciate it.

I am really sorry for the confusion that has been caused, I have looked into this and responded via your account here.

Please get back in touch if you need any further help.

Re: My Direct Debit

karlgixer — Wed, 13 Apr 2022 11:18:02 GMT

Hi Samantha,

I have just replied to your reply in the Plusnet Help Assist.

Also every time i get an email from Plusnet saying i have a reply to my case or to say my bill is ready i always get 2 of the exact same emails straight after each other

Thanks.

Karl.

Re: My Direct Debit

SammyM — Wed, 13 Apr 2022 17:11:58 GMT

Thanks for getting back to me, I appreciate it.

Can you advise on the ticket if those are the only direct debit reference you have with us?

Re: My Direct Debit

Alex — Wed, 13 Apr 2022 19:01:53 GMT

Hi Karl,

Don't know if you have the same bank as me, but DD's that are about to be claimed appear on my mobile phone app as 'forthcoming transactions', usually the day before.

Re: My Direct Debit

Townman — Thu, 14 Apr 2022 11:59:30 GMT

@karlgixer wrote:

Also every time i get an email from Plusnet saying i have a reply to my case or to say my bill is ready i always get 2 of the exact same emails straight after each other

Service emails are always sent to both postmaster@youraccount.plus.com and the contact email address you put on the account here - View/Edit Account Details | Member Centre | Plusnet