https://community.plus.net/t5/My-Account-Billing/How-to-respond-to-help-assistant-question/m-p/1866722#M60683 <P>It turns out the question was closed. I called support and they reopened it for me.</P> <P>It would be good if the ticket status was displayed on the question details page.</P> Wed, 13 Apr 2022 17:02:13 GMT keeka 2022-04-13T17:02:13Z https://community.plus.net/t5/My-Account-Billing/How-to-respond-to-help-assistant-question/m-p/1866715#M60682 <P>Hi</P> <P>I contacted support by phone. They opened a question for which I received an email with a link to respond. I don't seem to be able to respond to or update the question in any way. I have not encountered this before.</P> <P>Does this mean ticket is closed or am I missing something?</P> <P>I'd like to add info to the specific ticket for continuity reasons.</P> <P>How do I do that?</P> <P>Many thanks.</P> Wed, 13 Apr 2022 16:51:20 GMT https://community.plus.net/t5/My-Account-Billing/How-to-respond-to-help-assistant-question/m-p/1866715#M60682 keeka 2022-04-13T16:51:20Z https://community.plus.net/t5/My-Account-Billing/How-to-respond-to-help-assistant-question/m-p/1866722#M60683 <P>It turns out the question was closed. I called support and they reopened it for me.</P> <P>It would be good if the ticket status was displayed on the question details page.</P> Wed, 13 Apr 2022 17:02:13 GMT https://community.plus.net/t5/My-Account-Billing/How-to-respond-to-help-assistant-question/m-p/1866722#M60683 keeka 2022-04-13T17:02:13Z