topic Re: I have cancelled my mobile sim account BUT. in My Account/Billing

I have cancelled my mobile sim account BUT.

karlgixer — Wed, 13 Apr 2022 05:23:28 GMT

Hi All.

OK i cancelled my Plusnet sim only account a few months ago now BUT i still keep getting emails saying my latest statement is ready to view in my Plusnet mobile online account.

Even though the balance is £0.00 how do i stop these emails coming through?

Thanks.

Karl.

Re: I have cancelled my mobile sim account BUT.

dvorak — Wed, 13 Apr 2022 05:29:14 GMT

Moderators Note

This topic has been moved from Phone Tech Help to My Account / Billing

Re: I have cancelled my mobile sim account BUT.

Gandalf — Wed, 13 Apr 2022 14:38:15 GMT

Hi Karl,

If you've received a bill of £0 I suspect that'll be the last one you'll receive as it'll be our systems way of saying everything's up to date even though your account may be closed.

Feel free to send me a private message with your mobile number and full name and I can double check for you