topic Re: Need help removing content lock on mobile account in My Account/Billing

Need help removing content lock on mobile account

Yogacat — Sun, 10 Apr 2022 21:34:03 GMT

When using data I've found that some sites have been blocked from access via a content lock automatically put on my account despite me being the only user and definitely over 18.

Please can I have some assistance removing this? Can't seem to find a contact link on the Plusnet site for this category.

Re: Need help removing content lock on mobile account

southerner — Mon, 11 Apr 2022 09:20:39 GMT

Aside from using a VPN I think you would need to call in to do this. That's what I did anyhow. There's no way to do it online with Plusnet Mobile AFAIK.

Call 500 from your Plusnet Mobile or 0800 079 1133.

Re: Need help removing content lock on mobile account

SammyM — Mon, 11 Apr 2022 11:17:22 GMT

Hiya @Yogacat,

I'm sorry to hear that the adult content lock is on and I would be happy to get that removed for you

Please can you PM me your full name and mobile number?