topic Re: 'Possible' incorrect bill in My Account/Billing

'Possible' incorrect bill

DSR — Sun, 03 Apr 2022 20:37:15 GMT

Hi, my contract started on 30 March, at that point my monthly bill was £22.99, with the price increase the following day it is now £25.13.

I received a bill for £4.51 dated 2nd April which states my monthly bill is £27.50.

I'm assuming this bill should have been for £2.14? Also, my bill shows a £55 phone credit?

Could someone take a look at it for me.

Re: 'Possible' incorrect bill

adam945 — Mon, 04 Apr 2022 18:09:12 GMT

Thanks a lot for getting in touch @DSR.

I'm no use this evening I'm afraid, our billing tab is down at the moment, but I've saved your account to my diary and will be checking up on this tomorrow morning, I'll keep you posted.

Re: 'Possible' incorrect bill

DSR — Mon, 04 Apr 2022 18:17:22 GMT

Thank you

Re: 'Possible' incorrect bill

adam945 — Mon, 04 Apr 2022 18:29:03 GMT

No problem at all, take care for now

Re: 'Possible' incorrect bill

adam945 — Tue, 05 Apr 2022 11:09:02 GMT

Hello @DSR, thanks a lot for your patience, I've just sent you an email, and have created a ticket on the account with the requested information if you'd like to have a look.

Re: 'Possible' incorrect bill

DSR — Tue, 05 Apr 2022 11:28:54 GMT

I have looked and responded to the ticket. It's still a little unclear how the pro-rate was calculated, and why the details on that bill are different.

Re: 'Possible' incorrect bill

adam945 — Tue, 05 Apr 2022 11:45:47 GMT

Thanks a lot for getting back to me @DSR, I've just responded now if you'd like to have a look. We try to keep billing and contractual information away from the public domain you see.

Re: 'Possible' incorrect bill

DSR — Tue, 05 Apr 2022 12:09:46 GMT

Thank you @adam945

Re: 'Possible' incorrect bill

adam945 — Tue, 05 Apr 2022 13:12:20 GMT

Not a problem

Let us know if you have any further questions at all.

Re: 'Possible' incorrect bill

Townman — Sat, 09 Apr 2022 11:07:10 GMT

@adam945 wrote:

We try to keep billing and contractual information away from the public domain you see.

Whilst that is understandable in respect of the figures, it would help greatly if the principles behind what an individual perceives to be "incorrect billing" were very much in the public domain.

A simple explanation of how the billing change will be seen might eliminate the significant number of "my bill has gone up by the wrong amount" posts ... and thereby reduce staff workloads.