topic Left Plusnet last May, Still Being Charged in My Account/Billing

Left Plusnet last May, Still Being Charged

Red_devil — Fri, 08 Apr 2022 10:17:25 GMT

My Mum, for whom I have POA and do all techie things, left Plusnet on May 19th 2021.

Having just checked her bank a/c I've noticed that Plusnet have still been charging her monthly since then.

This equates to £203.37 so far!

I can't raise a ticket on her account because when I log in it briefly flashes the dashboard on the screen and then just displays a blank page.

Can someone help please as she is 98 and doesn't need this kind of problem.

Thanks

Re: Left Plusnet last May, Still Being Charged

Baldrick1 — Fri, 08 Apr 2022 10:23:30 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Account/Billing

Re: Left Plusnet last May, Still Being Charged

Red_devil — Fri, 08 Apr 2022 10:28:57 GMT

Thanks for that and apologies for not putting it in the right place initially.

Re: Left Plusnet last May, Still Being Charged

adam945 — Fri, 08 Apr 2022 12:15:38 GMT

Hey @Red_devil, thanks a lot for getting in touch and bringing this to our attention. Can you please send me a PM with your mother's username? ? I'll get this looked at right away.

Re: Left Plusnet last May, Still Being Charged

Townman — Fri, 08 Apr 2022 17:43:54 GMT

Was the service ceased or was provision moved to a cable provider - such as Virgin Media or FTTP with BT/EE?

IIRC migrations to cable providers do not terminate the existing service provision, especially if the telephone number is not transferred.

Re: Left Plusnet last May, Still Being Charged

Red_devil — Sat, 09 Apr 2022 09:46:11 GMT

Service was moved to Now broadband on existing line so no cable involved.

Adam has now resolved this satisfactorily following my PM

Re: Left Plusnet last May, Still Being Charged

Townman — Sat, 09 Apr 2022 10:08:03 GMT

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).