topic Re: Plusnet /credit report in My Account/Billing

Plusnet /credit report

nicola22speirs — Sat, 12 Mar 2022 18:09:21 GMT

Why does my plusnet mobile account show up as a negative on my credit report even though it’s been paid In full on time . My home phone /broadband doesn’t appear on it . It shows up as a default payment of £0 can anyone shed some light on the matter ?

Re: Plusnet /credit report

Gandalf — Tue, 29 Mar 2022 12:36:55 GMT

Hi there,

I'm really sorry to see there's a negative on your credit report.

Can you private message me your full name, mobile number and a screenshot of the report so I can take a look?

When private messaging, could you provide a link to this thread? Our staff PM’s go through a centralised system, so I may not personally message you back, but there’s a good chance I may do as there’s only a few of us from the team who help out on our Community Forums.

Re: Plusnet /credit report

nicola22speirs — Tue, 05 Apr 2022 21:47:32 GMT

Hi there I did email and private message with the relevant info but as yet still no one is getting back to me .if at all possible could any staff update my query

Re: Plusnet /credit report

dvorak — Thu, 07 Apr 2022 19:06:01 GMT

Moderators Note

This topic has been moved from Mobile Tech Help to My Account / Billing

Re: Plusnet /credit report

Gandalf — Fri, 08 Apr 2022 07:47:59 GMT

Hi @nicola22speirs

Could you private message me by going here > https://community.plus.net/t5/notes/composepage/note-to-user-id/45633 with your full name, mobile number and the details so I can take a look at your credit report for you?

Re: Plusnet /credit report

nicola22speirs — Fri, 08 Apr 2022 10:22:43 GMT

Hi there I have tried to private message u but when I put. @ Gandalf it doesn’t recognise u sorry I’m not great with tech

Re: Plusnet /credit report

MisterW — Fri, 08 Apr 2022 10:29:38 GMT

@nicola22speirs just click on his name and that should take you to his profile page , on the right hand side of the page you will see a 'Send private message' link.

Re: Plusnet /credit report

nicola22speirs — Fri, 08 Apr 2022 10:36:54 GMT

Thanks fr ur help it’s very much appreciated

Re: Plusnet /credit report

nicola22speirs — Fri, 08 Apr 2022 10:41:03 GMT

Thanks MisterW that worked a treat ! Have a fab wkend 👍🏼

Re: Plusnet /credit report

Mav — Sat, 09 Apr 2022 21:37:01 GMT

Moderator's note by Mike (Mav): The fix has been changed to @MisterW as per message #7.