https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865851#M60538 Does anyone know the calculations plusnet use for cancellation fees or does anyone have an email address where they can email me a value? Thanks Thu, 07 Apr 2022 17:52:45 GMT liammartin0612 2022-04-07T17:52:45Z https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865851#M60538 Does anyone know the calculations plusnet use for cancellation fees or does anyone have an email address where they can email me a value? Thanks Thu, 07 Apr 2022 17:52:45 GMT https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865851#M60538 liammartin0612 2022-04-07T17:52:45Z https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865866#M60539 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;" data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left="" data-darkreader-inline-boxshadow=""><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Everything Else to My Account / Billing</P> </DIV> Thu, 07 Apr 2022 19:18:31 GMT https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865866#M60539 dvorak 2022-04-07T19:18:31Z https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865897#M60547 <P>Best approach is to contact COTS and discuss "I am thinking of leaving"...</P> <P><STRONG>Contact Customer Options Team (aka COTS)</STRONG></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70;"> <P>Direct dial numbers</P> <UL> <LI>0800 013 2632<EM>(from within the UK)</EM></LI> <LI>+44 330 123 9197 <EM>(from abroad)</EM></LI> </UL> <P>Available 8am - 8pm Monday to Friday<BR />9am - 7pm Saturday<BR />9am - 6pm Sunday</P> </DIV> <P><BR />&nbsp;Why are you thinking of leaving?&nbsp; If there is a performance concern, then that needs to be investigated.&nbsp; Changing ISPs will not change your connection to the internet - it will be the same BT Openreach line ... unless you are looking at swapping to FTTP or Virgin Media.</P> Fri, 08 Apr 2022 08:37:38 GMT https://community.plus.net/t5/My-Account-Billing/Cancel-account/m-p/1865897#M60547 Townman 2022-04-08T08:37:38Z