topic Early termination fee in My Account/Billing

Early termination fee

jgpnet — Thu, 07 Apr 2022 14:39:42 GMT

Hi,

I've looked at the https://www.plus.net/help/my-account/early-termination-charges/ guide but of course I cannot calculate the actual cost.

Could the early termination fee please be calculated for my account?

Thanks,

Jon

SammyM — Fri, 08 Apr 2022 08:45:04 GMT

Hiya Jon,

You would need to contact our Customer Options on 0800 013 2632, as they are the best people to speak to about this.

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

Is there any particular reason as to why you are looking into your cancellation fees

jgpnet — Fri, 08 Apr 2022 11:25:55 GMT

Thanks for the response. I see on another thread that this has been provided by a ticket on the account (e.g. https://community.plus.net/t5/My-Account-Billing/Calculate-Early-Termination-Fee/td-p/1795786), so was hoping that could be the case here. Is there any reason that can't be done?

In terms of why I'm looking into it - I'm very pleased with the service, it's just no longer required, as it was mainly used as a backup line.

Thanks,

Jon

SammyM — Fri, 08 Apr 2022 12:53:05 GMT

Thanks for getting back to me Jon, it is now only that team that can provide these fees as from Monday, I am really sorry for any hassle caused.

jgpnet — Fri, 08 Apr 2022 12:53:49 GMT

No worries - appreciate the explanation and thanks again for your response.

Have a good weekend!

Jon