topic Puzzled by my new contract in My Account/Billing

Puzzled by my new contract

Whitemonk — Wed, 06 Apr 2022 15:11:39 GMT

I recently upgraded my BB and got the "Change now complete" email today. I thought I'd log in and check the status of play. The launch screen consists of three boxes - the top two look okay - but the bottom one doesn't look right at all. I hope the attached screenshot shows why I'm puzzled.New Contract?

Re: Puzzled by my new contract

adamwalker — Thu, 07 Apr 2022 10:37:46 GMT

Hi @Whitemonk, sorry for the obviously confusing info there, that's definitely not right! I'll get that flagged up to the right people Could you get back to me on a private message with your username please so I can check your account and make sure everything looks right on our side of the system?

Re: Puzzled by my new contract

Whitemonk — Thu, 07 Apr 2022 14:43:59 GMT

Thanks for getting back - PM sent.

Re: Puzzled by my new contract

Townman — Sat, 09 Apr 2022 08:48:40 GMT

@adamwalker

Is this related to the generic issue with displaying account details (looks different / wrong on different browsers or environments) or is this incident account specific?

Re: Puzzled by my new contract

adamwalker — Sat, 09 Apr 2022 08:54:11 GMT

Hi Townman, it's neither as it's a general issue with displaying contract information. There's a task open with details of a fix as part of some broader improvements to the member centre, the reference for that is MC-1877.