https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865420#M60463 So i made a post a few days ago about cancelling a recontract within the cooling off period, i called as advised and the agent i spoke to cancelled the recontract and informed me that a note would be put in my account stating no early termination fees would be payable if i cancel or change supplier.<BR />So today i placed an order with BT and have just received an email from plusnet telling me i have to pay £234.88 for early termination, my contract states in my account an end date of March 23 2022, this combined with what the agent told me when i called has left me furious, i am no longer in contract yet they are insisting i pay a huge fee to leave, how can that be right? Tue, 05 Apr 2022 08:59:45 GMT nos911 2022-04-05T08:59:45Z https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865420#M60463 So i made a post a few days ago about cancelling a recontract within the cooling off period, i called as advised and the agent i spoke to cancelled the recontract and informed me that a note would be put in my account stating no early termination fees would be payable if i cancel or change supplier.<BR />So today i placed an order with BT and have just received an email from plusnet telling me i have to pay £234.88 for early termination, my contract states in my account an end date of March 23 2022, this combined with what the agent told me when i called has left me furious, i am no longer in contract yet they are insisting i pay a huge fee to leave, how can that be right? Tue, 05 Apr 2022 08:59:45 GMT https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865420#M60463 nos911 2022-04-05T08:59:45Z https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865452#M60467 <P><EM>have just received an email from plusnet telling me i have to pay £234.88 for early termination,</EM></P> <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/96689">@nos911</a> that email is generated by an automated system</P> <P><EM> and the agent i spoke to cancelled the recontract and informed me that a note would be put in my account&nbsp;</EM></P> <P>I dont think the automated system can read notes on the account!<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> <P>I suggest you either call in and confirm the termination fees arent being applied or wait for one of the Help team to pick this up and check.</P> Tue, 05 Apr 2022 12:06:36 GMT https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865452#M60467 MisterW 2022-04-05T12:06:36Z https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865486#M60475 If its automated then the system is massively flawed and giving out false/misleading information.<BR />I have since my post spoken to customer service who at first insisted i was still in a minimum term until June 2022, then insisted i had renewed on March 23rd(which was true) and that i hadn't called to cancel the renewal(notes in my account say i did on the 27th), after asking to speak to a manager the agent miraculously found more notes from my call and i confirmed no termination fees are payable, but they wouldn't email me confirmation. Tue, 05 Apr 2022 14:06:13 GMT https://community.plus.net/t5/My-Account-Billing/Cancelling-out-of-contract-yet-be8ng-charged-termination-fee/m-p/1865486#M60475 nos911 2022-04-05T14:06:13Z