topic Switch to ee fttp in My Account/Billing

Switch to ee fttp

Charlie_580 — Sun, 06 Feb 2022 14:13:33 GMT

Hi
I've seen a couple of posts on the forum that mention cancellation fees being waived if moving to ee fttp. Is this the case and if so, how do I go about it?

Thanks

Re: Switch to ee fttp

bmc — Sun, 06 Feb 2022 14:59:21 GMT

@Charlie_580

You should be able to move to BT or EE FTTP free of cancellation charges if you can't wait for PlusNet FTTP later this year.

You need to contact the PlusNet Options Team on 0800 013 2632 (I think) to ensure they have a note to waive charges. They put you through to BT or EE I believe for you to place your order.

Brian

Re: Switch to ee fttp

Baldrick1 — Sun, 06 Feb 2022 15:00:24 GMT

@Charlie_580

You must arrange it by ringing the Customer Options Team on 0800 013 2632.

Re: Switch to ee fttp

Charlie_580 — Sun, 06 Feb 2022 15:02:10 GMT

Hi thanks for the reply.

Is there a date for plusnet fttp availability? I'd be happy to wait if it's definitely happening soon.

Re: Switch to ee fttp

bmc — Sun, 06 Feb 2022 15:53:01 GMT

@Charlie_580

No date - they've missed 3 unofficial dates so far. Latest is second half of this year.

I suspect they're having problems with their back office systems without which they can't do FTTP. The current system works off your telephone number which ties them back to your phone line. With FTTP there may be no phone number or phone line to use.

Brian

Re: Switch to ee fttp

Charlie_580 — Mon, 07 Feb 2022 08:49:15 GMT

I'll wait then. Hopefully they get sorted.

Thanks again

Re: Switch to ee fttp

Klunky_Colin — Thu, 10 Feb 2022 16:18:58 GMT

If it's the same as my move to BT, you will still have to pay the early termination fee, but then BT credit your account with the same amount, which means you might not have to pay anything to BT for the first few months. So you do have to fork out the cancellation fee up front.

Re: Switch to ee fttp

jab1 — Thu, 10 Feb 2022 16:23:33 GMT

@Klunky_Colin You are incorrect in this situation. Transfers to BT/EE are termination-fee free, so long as the correct procedure is followed.

Re: Switch to ee fttp

Klunky_Colin — Thu, 10 Feb 2022 16:47:55 GMT

Thanks for the correction @jab1 . I transfer to BT for FTTP tomorrow (I got sick of waiting for Plusnet to support FTTP). I reported what I was told by customer services when I signed-up with BT. I'll report back what happens regarding the early termination fee.

Re: Switch to ee fttp

jab1 — Thu, 10 Feb 2022 16:56:26 GMT

You were wrongly advised, @Klunky_Colin - but I will leave it until you report back.

Re: Switch to ee fttp

adam945 — Thu, 10 Feb 2022 19:58:17 GMT

Our Customer Options Team usually place a marker on the account, allowing it to be taken over within the next 30 days with no ETC's.

Re: Switch to ee fttp

Christopher6503 — Sun, 27 Feb 2022 13:55:12 GMT

I'm more or less in the same boat as you. I renewed my contract this morning for another 18 months, so Plusnet have till next September to provide pricing information ect about FTTP, as the cable infrastructure will probably be in place at this address by then.

Re: Switch to ee fttp

rubix1942 — Wed, 02 Mar 2022 13:19:48 GMT

I've not had the speeds promised for weeks and they told me i'd have to pay £200 to switch to someone else.

Re: Switch to ee fttp

Klunky_Colin — Mon, 04 Apr 2022 09:08:56 GMT

After quite a delay from Open Reach to get my FTTP sorted out, I can tell you the billing situation: I have to pay the ETC myself and then send the proof to the BT switching team who will then credit my account.

Plusnet have said that if it had been them who had recommended I switch, eg. because someone else could offer something that Plusnet could not (eg. FTTP), then Plusnet would have waived the ETC. But because I chose to switch without their suggestion, then as far as Plusnet is concerned, I have to pay the ETC. BT will cover up to £300 ETC.

Re: Switch to ee fttp

dvorak — Mon, 04 Apr 2022 09:14:22 GMT

Moderators Note

This topic has been moved from Fibre to My Account/ Billing

Re: Switch to ee fttp

mikeshaw — Sun, 05 Jun 2022 14:36:34 GMT

I first signed up with Plusnet on 14/02/2005 and have been with them ever since. I upgraded to the fibre package on 06/09/2012 because I wanted faster internet up to 80 Mbps. I also took up the Plusnet mobile phone package on 10/06/2017 so I consider myself to be a very loyal customer. Not many customers stay with an ISP for 17 years.

Plusnet guarantee a minimum of around 65 Mbps and yet for the last 3 years (since I moved house) I have only been getting 45-47 Mbps. But I have put up with it.

I see my neighbours with other ISPs are all updating to the new FTTP service, and yet Plusnet won’t even talk about it. I feel like we are being left behind in the technology race, and I find in concerning the fact that they no longer offer email services to new customers and also won’t offer FTTP.

The least Plusnet could do is allow their customers to move to BT/EE for free if they will not offer a full FTTP service. Plusnet, BT and EE are all in the same family. Are Plusnet on a path to self destruction? Maybe.

Anyway, loyal as I have been, enough is enough, and I have bitten the bullet and I am switching to BT/EE for a 500 Mbps service for only a tenner a month more than I pay Plusnet. I have to pay a £207.88 early termination fee (which I think is a cheek when I wasn’t even getting the minimum guaranteed speed) but to get 500 Mbps will be all my Christmases come together. And all I can say to other concerned Plusnet customers who want FTTP is stop procrastinating and move.

Re: Switch to ee fttp

dvorak — Sun, 05 Jun 2022 14:43:28 GMT

FTTP is available to existing PN customers though?

Re: Switch to ee fttp

Anonymous — Sun, 05 Jun 2022 14:47:47 GMT

@mikeshaw have a read of this forum topic - Plusnet Full Fibre

Re: Switch to ee fttp

bmc — Sun, 05 Jun 2022 15:03:15 GMT

@mikeshaw

PlusNet were waiving early termination charges for people moving to BT or EE but you had to speak to them first.

Whether they are still doing that with the launch of PN FTTP I don't know. Note PN FTTP is data only - you loose your telephone number.

Brian

Re: Switch to ee fttp

dvorak — Sun, 05 Jun 2022 15:09:40 GMT

Technically they are all data only;)