topic Re: Offers and Upgrades in My Account/Billing

Offers and Upgrades

Hamiltoncolin0 — Sun, 03 Apr 2022 19:05:23 GMT

When you login, there is an offers and upgrades tab. Whenever I look at this, I'm only ever offered offer's of lesser broadband and never a new offer for my current speed.

Is it possible to get offers of a re contract to get a better price or will it always just show a lesser speed offer on this tab?

Re: Offers and Upgrades

dvorak — Sun, 03 Apr 2022 19:10:17 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

Re: Offers and Upgrades

Townman — Sun, 03 Apr 2022 19:47:22 GMT

The speeds will be what your line can do. The minimum guaranteed speed might be lower due to various factors - typically increased cross talk as more users move to FTTC.

Re: Offers and Upgrades

Hamiltoncolin0 — Sun, 03 Apr 2022 19:51:26 GMT

That's it true. We're on the better fibre speed of 68mb or something. However on my account, whenever I click offers and upgrades, it only ever offers me a new price and contract for the lower speed, never the same speed

Re: Offers and Upgrades

adam945 — Mon, 04 Apr 2022 17:53:14 GMT

Thanks a lot for getting in touch, there's no clear explanation for this one to be honest, as different deals are offered at different times, so you might well, at some point, come across a deal which keeps you on the same broadband product.

We wouldn't offer the same product at a higher price either, so it might well be that we can't offer anything better than the deal you're currently on. I'd hang fire until the last 30 days of your contract though, where you'll receive an End of Contract Notification which will have our best available price for you.

Re: Offers and Upgrades

Hamiltoncolin0 — Mon, 04 Apr 2022 18:03:57 GMT

New customers are paying less per month and on a lesser duration of contract too - so I'm currently paying more.

If there's a way to message directly here then please do so

Re: Offers and Upgrades

adam945 — Mon, 04 Apr 2022 18:13:45 GMT

I've just sent you a PM

Re: Offers and Upgrades

Hamiltoncolin0 — Mon, 04 Apr 2022 18:31:16 GMT

I have no pm

Re: Offers and Upgrades

adam945 — Tue, 05 Apr 2022 14:35:14 GMT

It's definitely in my sent messages, have you received it yet?