topic Re: Moving from PN. in My Account/Billing

Moving from PN.

RRM — Thu, 31 Mar 2022 13:41:21 GMT

Hi all,

FTTP will soon be available in my area and as PN still haven't sorted it out, I am likely to have to move to one of the other providers that will offer it.

My concern is my email and domain name, what will happen to those when I end my service with PN for FTTC?

Any input appreciated.

Thanks

Re: Moving from PN.

dvorak — Thu, 31 Mar 2022 13:44:43 GMT

Moderators Note

This topic has been moved from Everything Else to My Account / Billing

Re: Moving from PN.

jab1 — Thu, 31 Mar 2022 15:52:54 GMT

@RRM I'm not 100% certain as regards the domain as I've never had one, but I know you can retain emails as an 'email only' account - see numerous requests on this subject (and responses). I think the domain can be retained in a similar manner, but you would need confirmation from PN staff on that.

Re: Moving from PN.

adam945 — Fri, 01 Apr 2022 09:39:23 GMT

In theory it's possible @RMM, but only if the account is re-opened as a mail only account. I wouldn't worry about it in your case though, as your domain is linked to s separate legacy account.

Give us a nudge once you've received your switch date, we'll get a ticket raised on the account and will action it to restore the account as a mail only account once you've transferred providers.

Re: Moving from PN.

Townman — Sat, 09 Apr 2022 15:43:23 GMT

Or you could sit tight and await FTTP availability from Plusnet, widely signposted as sometime this year.

Re: Moving from PN.

Kremmen — Sun, 10 Apr 2022 05:55:43 GMT

From many years experience I never use the ISP email offering.

If you do decide to move on you will likely lose it or have to pay extra to retain it.