topic Re: CPI Increase appears wrongly applied in My Account/Billing

CPI Increase appears wrongly applied

jwsg — Thu, 31 Mar 2022 11:52:20 GMT

The new figures for Unlimited Fibre Extra and Line Rental in my Dashboard have increased by £4.04 and not 9.3%

In the thread https://community.plus.net/t5/My-Account-Billing/Contract-renewal-have-discounts-been-applied/m-p/1857456#M59750 I mentioned the notification letter quoted that wrong amount - that was after my contract renewal discounts werent applied and had to be applied manually.

I think £4.04 is 9.3% of the previous full price for Unlimited Fibre Extra and Line Rental

Re: CPI Increase appears wrongly applied

LaurenB — Fri, 01 Apr 2022 08:35:00 GMT

Hiya @jwsg, I'm sorry for the delay in picking up your post and for the issues with your billing.

I have been monitoring this for you since your last contact via the ticket here: https://www.plus.net/wizard/?p=view_question&id=221843805 and yesterday took the actions to manually rectify this for you as didn't automatically occur.

I hope this helps and please get back to me should you have any further queries

Re: CPI Increase appears wrongly applied

LaurenB — Fri, 01 Apr 2022 11:14:11 GMT

That's great @Krem, please do just get back to me if you have any further queries.

Re: CPI Increase appears wrongly applied

jwsg — Fri, 01 Apr 2022 11:29:48 GMT

Many thanks again @LaurenB for addressing the ticket so quickly. Fingers crossed the next bill will be OK now.

Re: CPI Increase appears wrongly applied

LaurenB — Fri, 01 Apr 2022 11:48:14 GMT

No worries, it should all be sorted now for you but if you do have any queries or issues at all, do just get back to me

Re: CPI Increase appears wrongly applied

LaurenB — Fri, 01 Apr 2022 14:56:33 GMT

Hiya @bill888, I am sorry to see that you've seen an error with your bill also.

Upon reviewing this further any discounts on the account should automatically adjust to reflect the increase and show on the next bill.

Should you experience any issues with the next bill at all though please do just get back to me and I'll get this sorted for you.