topic Re: Calculate Early Termination Fee in My Account/Billing

Calculate Early Termination Fee

tony24601 — Tue, 02 Mar 2021 16:31:18 GMT

The page to work out a cancellation fee is not easy to work out. Is there a quick way to work out early cancellation fees for a contract that ends the beginning of December, I pay £27 a month currently.

Re: Calculate Early Termination Fee

daveplus — Wed, 03 Mar 2021 10:09:49 GMT

I doubt it

Dave

Re: Calculate Early Termination Fee

Gandalf — Wed, 03 Mar 2021 10:19:38 GMT

@tony24601 I've dropped you an email with the cancellation fee if you were to cancel today.

Let us know if there's anything else you'd need help with.

Re: Calculate Early Termination Fee

tony24601 — Wed, 03 Mar 2021 10:48:50 GMT

Thanks for the info - i clicked fixed on the wrong one though!!

Re: Calculate Early Termination Fee

Gandalf — Wed, 03 Mar 2021 11:08:54 GMT

No problem, I've changed the fix for you now

Re: Calculate Early Termination Fee

redmantra — Fri, 12 Mar 2021 16:54:14 GMT

Hi,

Trying to find the page that can help calculating an early termination fee. Can anyone link me the location please?

Thanks,

Geoff.

Re: Calculate Early Termination Fee

jgb — Fri, 12 Mar 2021 19:19:16 GMT

@redmantra

Does this help?

https://www.plus.net/help/my-account/early-termination-charges/

Re: Calculate Early Termination Fee

redmantra — Fri, 12 Mar 2021 19:30:22 GMT

Hi jgb,

Thanks for link, but obviously this doesn't tell me this bit "We then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs".

I was hoping there was a form you could fill in and it would tell you.

Maybe I just need to call for the figure, might be easier, but thanks for response anyway.

Re: Calculate Early Termination Fee

tony24601 — Mon, 12 Jul 2021 15:38:29 GMT

Finally moved to Sky, back in April. But for some reason, Plusnet have only just decided to send my final bill today! One month after ending contract, i can understand, but 3 months???? I have had refused to pay you for three months, I bet you would be hounding me for the cash.

I can claim this back from Sky, but only within 90 days - why the hell has it took so long and because of PlusNet dragging their feet, I may not be able to claim this back now.

Re: Calculate Early Termination Fee

adam945 — Mon, 12 Jul 2021 15:49:22 GMT

Hi @tony24601

Thanks a lot for reaching out. you're right, something really strange has gone on here, usually final bills are produced within 20 days of the account being closed, however yours has only just been produced. Please let us know if this results in any issues with your new provider, and we'll be happy to look into what we can do.

Re: Calculate Early Termination Fee

tony24601 — Mon, 12 Jul 2021 23:27:41 GMT

Can I pay this via card payment, as then I know it is paid with the 90 days. If I wait till plusnet take the direct debit, that will take it over 90 days and I will lose the right to claim the cancellation fees from sky.

Re: Calculate Early Termination Fee

adam945 — Tue, 13 Jul 2021 08:06:33 GMT

Good morning :@tony24601

As the bill has been produced now, it's likely that the instruction has already been sent to the bank. If the payment cannot be taken for whatever reason, the account would enter failed billing, at which point you should be able to make a card payment.

Re: Calculate Early Termination Fee

olie-chan — Wed, 24 Nov 2021 13:17:44 GMT

Would it possible for a member of staff at Plusnet to calculate the early exit fee for my membership?

Re: Calculate Early Termination Fee

TheMightyAJ — Wed, 24 Nov 2021 14:47:13 GMT

Hi @olie-chan,

I've had a look over your account today and I've raised a support ticket regarding this, which can be accessed here. Please let us know if there's anything else we can assist with and we'll be more than happy to help.

Re: Calculate Early Termination Fee

MC22 — Wed, 24 Nov 2021 23:55:51 GMT

Hi, would it also be possible for you to calculate my early exit fee, my contract ends on 8/3/2022. I’m thinking of moving to another ISP so I can get FTTP (my area has Openreach FTTP).

Many thanks.

Re: Calculate Early Termination Fee

LaurenB — Thu, 25 Nov 2021 13:59:38 GMT

Hiya @MC22, I have taken a look at this for you and have provided a further response with the requested information on the account here for you: https://www.plus.net/wizard/?p=view_question&id=219915191

Please get back to us if you have any further queries at all.

Re: Calculate Early Termination Fee

MC22 — Thu, 25 Nov 2021 14:04:09 GMT

Many thanks Lauren for providing my early cancellation fee (which is actually far less than I thought it would be!).

You’re a star!

Regards.

Re: Calculate Early Termination Fee

LaurenB — Thu, 25 Nov 2021 15:30:04 GMT

No worries! Just get back to us if you have any further queries at all.

Re: Calculate Early Termination Fee

olie-chan — Thu, 25 Nov 2021 15:32:55 GMT

Thanks @TheMightyAJ !

Re: Calculate Early Termination Fee

MC22 — Thu, 25 Nov 2021 23:19:49 GMT

I decided to go for BT Full Fibre with Digital Voice, which will be installed on 14/12/2021.

I actually didn’t bother getting the early cancellation fee waived. My cancellation fee was very little so it was more beneficial to order through an affiliate site and get their freebies.

I’ll be sad to leave Plusnet, the Fibre Extra has been very reliable for nearly 3 years but maybe I’ll come back to Plusnet if they ever offer FTTP!

Fingers crossed the transfer over goes smoothly, thanks Lauren for all your help.