topic Re: You cannot make any changes to your account while there is a phone order in progress. in My Account/Billing

You cannot make any changes to your account while there is a phone order in progress.

jeanwat — Sun, 13 Mar 2022 16:02:10 GMT

Hello

I haven't made any changes to my account for several years. But as prices are going up I would like to review and/or possibly change my options.

However I can't do this because, when I log into my account I see this:

"You cannot make any changes to your account while there is a phone order in progress."

Looking at other posts about similar issues, it seems someone needs to update my account. Please could this be done.

Many thanks

SammyM — Mon, 14 Mar 2022 13:05:18 GMT

I'm sorry to see you are experiencing an issue with making changes through your online account and for any frustrations this is causing.

I have fixed this for you, please can you try again for me and let me know if you have any further issues?

dvorak — Mon, 14 Mar 2022 13:34:54 GMT

Moderators Note

This topic has been moved from Home Phone to Account / Billing

jeanwat — Mon, 14 Mar 2022 13:36:28 GMT

Thank you very much @SammyM! That worked

SammyM — Mon, 14 Mar 2022 14:48:28 GMT

YAY!! fantastic, please let me know if you need any further help.