topic Account credit refund in My Account/Billing

Account credit refund

Kev69 — Sun, 13 Mar 2022 11:27:53 GMT

Closed my account and received final bill showing I'm £29.75 in credit. How do I go about claiming amount back into my bank account? Thanks

Re: Account credit refund

Baldrick1 — Sun, 13 Mar 2022 11:31:14 GMT

@Kev69

If you leave your Direct Debit in place it will be automatically refunded, normally about 3 weeks after the account is closed. Otherwise you will eventually get a cheque, but this takes longer.

Re: Account credit refund

LaurenB — Mon, 14 Mar 2022 10:30:14 GMT

Hiya @Kev69, thanks for getting in touch

As @Baldrick1 has mentioned, if you leave your direct debit in place any remaining credits on the account will be automatically refunded.

I would advise to allow 10 working days from the final invoice generating for it to reach you and if you haven't received it after this point, just give me a nudge on here and I can chase that up with our billing team for you.

Please let me know if you have any further queries in the meantime.